Error 500 is a common website error which can happen for several reasons. If you encounter an error 500, please get in touch with our Support Team immediately.
Watch Perry from the Product Support Team in the video below to learn how to Report a Server-Side Error.
Troubleshooting
Reach out to the Product Support Team through our Intercom chat service, letting them know you're experiencing an issue. Send through the chat the following information:
URL Link: Copy and paste the URL link you were in before the error 500 appeared.
Movement: Report what action you were performing before the error occurred.
Console Tab Screenshot: Take a screenshot of your Console Tab with the error in the background.
⚡Extra step: If you want your report to be more thorough, send us a HAR File with the error, we'll love you even more for that. Click here to check out how it's done.
How to take Console Tab Screenshot
Go to Click the (⋮) menu on the right upper corner of your Chrome window.
Go to More Tools > Developer Tools.
Click on Console and take a screenshot of the entire screen with the Error 500 in the background.
That's it! Following these steps will provide the engineering team with all of the information they need to quickly address and troubleshoot the error.
