February 28th, 2019 to April 5th, 2019

Updates CRM

  • The Custom Folders are here! - You can now create your own folders inside the CRM to make Talkpush match your recruitment process
  • Talkpush Jobs can now appear directly in the Google Search results, if you filled out all the data and enabled  it in the sourcing settings of your campaign!
  • We’ve made an important step towards supporting multiple countries inside the same account by now supporting multiple phone lines for multiple countries inside the CRM. Get in touch with your POC at Talkpush to learn more about it
  • The campaign list now displays 100 campaigns and is ordered alphabetically

Updates Chatbot

  • Candidates will be able to skip the Terms and Conditions privacy policy if they’ve already opted in. Similarly, returning applicants can directly skip the prescreening questions and jump to the interview stage.
  • Candidates can update their basic information (email and phone number) via the chatbot. This is to ensure compliance to General Data Protection Regulations.
  • Conversational design analytics are now available for Whatsapp and Career site chatbots!
  • You can now set different languages per campaign. This language setting will determine the content on the landing page, and keep the country setting separate. (i.e. no more instances of Costa Rica (es) vs. Costa Rica being displayed on the chatbot.)

Updates Recruitment Analytics

  • Adjusted reports to local client-specific timezones
  • Added filter for source categories and specific sources
  • Applications by campaign in external client report
  • Labels/ applicant feedback in external client report (Last tabs)
  • Number of messages in internal and external report shows number of SMS units instead of grouped SMS messages

January 26th, 2019 to February 27th, 2019
Updates CRM

  • Shortlist / Reject Reasons: Keep track of why you're team shortlist and/or rejects candidates. Find out how it works
  • Permission settings: Company accounts may now have multiple Owner type users as well as the newly introduced Limited Manager which is cannot edit the campaign settings nor the labels. For more details you may find all the permissions in the Team settings tab of your company settings
  • Company Privacy Policy: In the company settings you can now upload your company's privacy policy in order to have applicants opt-into it (as well as the Talkpush privacy policy) during the process. More on it here
  • SMS opt-out: In the company settings you can now activate the SMS opt-out, reminding applicants on every message that they can opt-out of receiving more messages by replying "STOP"
  • When using the data points in the question creation process together with multiple choice questions, the response by the candidate will now be automatically saved to the candidate profile as "Data point name: Multiple Choice Response"
  • We have our own URL shortener now: talkpu.sh 

Updates Chatbot

  • You can now search for jobs on the chatbot at a country and city level, and get personalized job search recommendations
  • A new pre-onboarding bot module is now available for Messenger bots!
  • Entries under “Other information” were getting saved twice for returning applicants in the CRM even though the category names were the same. This has been fixed.
  • Certain messages were taking too long to get delivered on Messenger bots (i.e. timed questions to rate your experience). This has now been fixed.

Updates Mobile

  • Introduced sliders to the app to give first time users a brief overview of what the app can do
  • Your sessions now automatically remain logged in on the phone so you don't have to log in every time you open the app
  • The mobile app now supports all instances of Talkpush around the globe
  • Bug fixes, UI and UX improvements

Updates Recruitment Analytics

  • Report that clients log into directly with their own credentials (Report: "Talkpush Analytics")
  • New report (Report: "Message transcript analysis") 
  • Added Search how many messages with a certain word or phrase are occurring. 
  • Added a Source/ Interview method matrix (Report: "Client reporting 2.0/ Source/interview method matrix")
  • Table with candidate sources/ interview methods in total numbers and percentage. (Report: "Client reporting 2.0/ Message volumes")
  • Increased message volume accuracy. The report now excludes messages that are logged internally but were not actually sent to a candidate.  
  • Experimental flow chart of candidate channels: Visualizes where candidates are coming from and how (if) they complete an interview. (Report: "Client reporting 2.0/ Flow chart")
  • Candidates/ applications participating in a WhatsApp conversation:
  • Candidates might be CSV-uploaded and finish the interview on landing page so they won't show up with source or interview method = "WhatsApp". In order to accommodate for that, the report now shows how many 'Application IDs' show up in individual conversations that have at least one WhatsApp message. (Report: “Product metrics 2.0/ Candidates in WhatsApp conversations")

December 15th, 2018 to January 25th, 2019
Updates CRM

  • Label Management released: Create, Edit, Delete & Replace labels all from one screen
  • Multiple Owners & Limited Managers introduced
    Each account can now have more than one user with Owner permissions.
    The new Limited Manager is a more restricted version of the Manager and cannot create Campaigns, edit the Campaign Settings, Labels nor Quick Replies.
  • New required field in our campaign settings called “Campaign type”. This means you can get more accurate data depending on the type of campaign you choose (Job application / Inquiry / Single Time Engagement / Onboarding / Exit Interview).
  • Gifs now render in the chat history
  • Tweaks to the landing page copy

Updates Chatbot

  • Update to search function for Messenger chatbots: Bot introduces a list of suggested results based on where the applicant had previously searched for a more personalized application experience. Candidates can also leave their contact info for later follow up, if there are no relevant search results.
  • Career site chatbot can now process incoming inquiries for recruiters to follow up in campaigns. Inquiry details are saved in the candidate’s “Other Information” section of their profiles.
  • Whatsapp bot updates: chatbot can now handle outbound campaigns, incoming inquiries and leads, live chat takeover, and standard 20+ FAQs.
  • Edits to standard hardcoded messages in all supported languages for career site chatbots to keep the conversation moving forward.

Updates Mobile


November 8th to December 14th, 2018
Updates 

  • The WhatsApp lets you engage your leads via WhatsApp and take over the conversation at any time
  • With the new landing page bot you can engage your leads directly on your website, it now also ships with support for buttons
  • Leads can now search jobs by location in the chatbot flow
  • Update to the notifications: Mark all your unread notifications as read with one click, be notified when a candidate is asking for help with the chatbot and when you've got an applicant that's been waiting for over 1 week to be processed
  • Sort the candidate list by last activity or the date the candidates were added
  • Clicking the select on the candidate list will now effectively select all candidates in the campaign, not just the displayed ones
  • The scheduler is now available in Spanish

Bug Fixes

  • * If candidates are in Inbox folder of an inquiry campaign and marked as Completed in a Job campaign, chatbot would reply to “status update” queries with something like this: “It looks like you haven’t completed your application yet for the role of “inquiry campaign title”. You’ll need to finish the application process before we can review it. This has been fixed to disallow the status of inquiry campaigns from appearing. Only job campaign statuses would be triggered.
  • Candidate’s profile will now only display Basic information and Interview responses. Other information data (which often contains sensitive information) will now be hidden from candidates’ view.
  • Chatbot’s hardcoded button “apply for another” was not triggering the right response from Dialogflow because the Talkpush bot is disconnected at that stage. This has been fixed.

October 26th to November 7th, 2018
Updates 

  • The Messenger Chatbot now has a Refer a Friend button in it's menu
  • Search and filter by assigned manager, starred candidates or sources, with the updated search. The search has also undergone some performance improvements and bug fixes.
  • Robocall is now supported on the new CRM interface
  • We display candidate profile images sourced from Jobstreet resumes now if available
  • The deleted folder is now supported on the new CRM interface

Bug Fixes

  • The scheduler now shows the right time zones
  • CSV upload should no longer mismatch column names
  • The referee token works again




October 15th to 25th, 2018
Updates

  • Empty state screens were added for when a campaign or folder is empty
  • Sending bulk messages will now reactivate the chatbot, while sending single candidate messages will continue to turn the bot off
  • After a lead submits an invalid response type for a second time, the chatbot will now automatically reply with the link to the Interview Landing Page and encourage leads to complete the interview process there. The leads contact details will already be prefilled and the form will only ask the pending interview questions.
  • v3 bulk messaging now has the Best Available Channel option which will send a message through the most recent channel of communication with a candidate
  • Improved the chatbots messaging in all languages to be clearer, friendlier and more concise.
  • Slight update to the design of the candidate profile action buttons and the folders
  • Audio transcripts are now properly displayed on the v3 candidate profile

Bugs Fixes

  • Fixed a bug that would let leads select Interview Scheduler time slots that we're not set as available in the settings
  • Clicking on a campaign in the campaign list will now open this campaign on the Leads screen
  • Resolved a bug where candidate answers would disappear on completed interviews
  • The No Campaign Invitation folder is not currently available on the v3 and will for the meantime not be displayed 
  • A series of fixes for the Spanish interface
  • Fixed an issue were the v3 would not send SMS reliably for Mexico clients
  • Adding an image and a resume when manually uploading leads is now working correctly again


September 24th to October 14th, 2018
Updates

  • Updated and improved our resume parsing on the backend
  • New Talkpush CRM: Now everyone can opt-in to use the new Talkpush CRM. the new features include:
    Notifications, real-time interface
    new powerful search & filter
    send emojis
    tagging team members in comments
    easily adding data on candidate profiles
    auto-complete suggestions for Quick Replies and Tokens
    export multiple campaigns at once
    export search results and folders
    export data from selected time frames
    re-export the most recent exports
    formatting on comments

    To learn more view here or check out the webinar below
  • Messenger Personas: You can now choose between having a single messenger profile displaying when speaking to the candidate via the Facebook Messenger, unified for the chatbot and recruiters or having the different profile images and names of the Talkpush users being displayed when sending messages from the CRM
  • The CSV upload of leads has been improved to let you store any kind of data on the candidate profiles. All additional columns inside a CSV file will now be added as data fields on the candidate with their respective values added as well.

Bug Fixes

  • Mostly fixes to prepare the launch of the new CRM
  • Updated Spanish UI for the new CRM

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September 10th to 23th, 2018
Updates

  • If candidate submit an audio responses via the Facebook Messenger that seems to be empty, i.e. won't transcribe to anything, the candidate will be asked to re-record the response. This is only enabled for clients that have the transcription feature turned on.
  • A whole lot of updates on a future product release were added, stay tuned for announcements are soon to come.

Bug fixes

  • Fixed a series of bugs on the Multiple Choice Questions
  • Fixed bugs on some custom landing pages
  • Fixed a bug where live calls would cut after 1 minute
  • UI fixes on the audio player
  • Fixed a bug related to SMS in the Dominican Republic
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