Talkpush has a great feature of distributing your incoming leads (candidates) to the recruiters by using the Recruiter Assignment feature. This can set up to run automatically, i.e. all new candidates that are added to the campaign are assigned to one or more recruiters OR manually, i.e. the company admin can manually assign any lead (candidate) to any specific recruiter in the team.
The automatic assignment takes all new incoming leads (candidates) in a specific campaign and distributes them evenly to your designated users. This is done using an algorithm called Round Robin and this is done at a campaign level. So if you have multiple campaigns where you need the distribution to be set up it will have to be done for each campaign. Setting this up is super easy. Just go over Campaign Settings > Permissions Settings.
The Company Admin (Owner Role) can also manually assign the candidates to any recruiter in the company (Remember, this requires the recruiter to have access to that one campaign).
Assigning a lead manually can be done directly from the Chat UI. When the lead is selected the Assign Recruiter button is clearly visible in the action panel above the chat panel. Clicking this opens up a pop up box with the list of all recruiters in the company. Simply select the recruiter to assign the candidate to and click the Assign Manager button.
What happens when a lead is assigned?
Once a lead is assigned, the assigned recruiter will be able to filter them very specifically. At the recruiters' end (who ever has received any assigned candidates) the Campaign drop down list will show an additional option - My Leads. When the recruiter selects this option, the candidate list will be filtered with only the leads assigned to that specific user (recruiter)
Working on a dedicated set of leads (candidates) allows recruiters to be more accountable for the candidates they are responsible for. This feature also allows for better focus and concentration as the recruiters aren't distracted by the huge volume of candidates that are constantly getting added to the campaigns.
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**How Round Robin distribution works: Let's say there are three recruiters in the Auto Assign queue. Now, if six leads are added to your campaign, Candidate 1 will be assigned to Recruiter A, Candidate 2 to Recruiter B, Candidate 3 to Recruiter C, Candidate 4 back to Recruiter A and so on in a cyclic order.