🧠Learning Outcomes:

At the end of this article, you'll be able to learn:

  1. How to create a new quick reply

  2. How to edit an existing quick reply

  3. How to use quick replies

📌Why is it important?

Sending messages to multiple candidates on a daily is part of every recruiter’s routine. Now, instead of having to type the same message over and over again, recruiters can simply store it in the CRM and send it within a few clicks. It’s a handy feature that saves the recruiter’s time and effort.👏

📝Use Case:

  1. The recruiter wants to save time in creating daily chase messages to their candidates to complete their interviews.

⚙️How to configure it?

I. How to Create a Quick Reply

Step 1: On the leads drop-down, select manage quick replies
Step 2: Click on "add quick reply" button
Step 3: Label your quick reply using the title box and compose your message in the message box.
Step 4: Click on save, and voila! You’re done.

II. How to Edit Existing Quick Reply

Step 1: On the leads drop-down, select manage quick replies
Step 2: This will bring you to the screen where you will see the list of existing quick replies.
Step 3: Across the selected quick reply, click on the “edit icon”.
(next to it is the delete button if you wish to remove any existing quick reply)
Step 4: Update the quick reply content then click on save.

III. How to Use Quick Replies

Step 1: On the chat area, click on the expand/collapse icon to view the pool of existing quick replies.
Step 2: Select the quick reply to be used
Step 3: Choose over which channel you would like to send the message.
Step 4: And click the send button to deliver your message.


  1. Use the available token codes in the message section to customize your quick reply and inject some emojis to make it more enticing.

2. Use the "search bar" to easily find any existing quick replies.

3. Add files (jpg., png., gif. etc..) if necessary along with your quick replies by clicking on "Attach file".

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