🧠Learning Outcomes:

At the end of this article, you'll be able to learn:

  1. How to add a new question in a campaign

  2. Different types of responses

  3. How to link a candidate attribute in each question

  4. How to edit existing campaign questions

📌Why is it important?

Interview questions are one of the crucial parts in candidate screening as it reveals if a candidate fits for the role or not. Fortunately, we have this feature where you can customize interview questions on a campaign level.

What's more interesting is, you could select which response type you want to receive - text, audio, image, video, and even files!

📝Use Case:

  1. The client wants to add a question with a "video" response type to assess the communication skills of every applicant.

  2. The client needs to collect candidate requirements and other documents.

⚙️How to configure it?

I. Adding a CRM Question

Step 1: Select a campaign
Step 2: Under campaign settings, click on the "questions" tab
Step 3: Click on "add a question"

Step 4: Type the question in the box provided.

II. Selecting a Response Type

Step 5: Select which answer type to be used for this certain question.

Audio - the candidate will be asked to record his answer to the question using the audio recorder button available on the messenger or landing page.

Audio/Text - the candidate has an option whether to send his response via text or audio recording.

Text - the candidate will just simply typed in his answer on the chatbox.

Video - the candidate will be asked to take a video of himself while answering the question.

Multiple Choice - the candidate will be asked to select an answer from the given choices.

File Upload [NEW] - the candidate will be asked to submit required files or any documents like their CV.

III. Adding a Candidate Attribute

Step 6: You may also add a data point to which you want to save the candidate's response.

Step 7: Once done, click on the "save" button.

Learn more about candidate attributes here.

IV. Editing CRM Question

Step 1: Select a campaign
Step 2: Under campaign settings, click on the "questions" tab

Step 3: Across the question, click on the pencil icon

Step 4: Perform the necessary changes

Step 5: Once done, click on the "Save" button


If the question was set up to receive an audio response, what will happen if the candidate typed in the answer instead of recording audio?

- It will trigger a default fallback saying that the response type is not correct and the bot will ask the question again.

What are the limitations for file upload response type?

- System should accept any file formats except .zip, .exe and should not be larger than 2MB.
Accepted formats : JPG, PNG, Doc, PDF, PPT, Excel, video file, audio file.

How do I access the files/images submitted by the candidate?

- The documents submitted are visible on the candidate profile on the CRM under the 'Documents' section.

For security reasons, if a recruiter is idle on a candidate profile with documents for too long, the link to the documents will expire after 3 minutes. The recruiter will need to refresh the page to refresh the links to view the documents.

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