🧠Learning Outcomes:

At the end of this article, you'll be able to learn:

  1. How to add a new question in a campaign
  2. Different types of responses
  3. How to link a candidate attribute in each question
  4. How to edit existing campaign questions

📌Why is it important?

Interview questions are one of the crucial parts in candidate screening as it reveals if a candidate fits for the role or not. Fortunately, we have this feature where you can customize interview questions on a campaign level.

What's more interesting is, you could select which response type you want to receive - text, audio, image, or video!

📝Use Case:

  1. The client wants to add a question with a "video" response type to assess the communication skills of every applicant.

⚙️How to configure it?

I. Adding a CRM Question

Step 1: Select a campaign
Step 2: Under campaign settings, click on the "questions" tab
Step 3: Click on "add a question"

Step 4: Type the question in the box provided.

II. Selecting a Response Type

Step 5: Select which answer type to be used for this certain question.

Audio - the candidate will be asked to record his answer to the question using the audio recorder button available on the messenger or landing page.

Text/Audio - the candidate has an option whether to send his response via text or audio recording.

Text - the candidate will just simply typed in his answer on the chatbox.

Picture - the candidate will be asked to send an image as a response to the question. (e.g. please send a copy of your NBI clearance)

Video - the candidate will be asked to take a video of himself while answering the question.

Multiple Choice - the candidate will be asked to select an answer from the given choices.

III. Adding a Candidate Attribute

Step 6: You may also add a data point to which you want to save the candidate's response.

Step 7: Once done, click on the "save" button.

Learn more about candidate attributes here.

IV. Editing CRM Question

Step 1: Select a campaign
Step 2: Under campaign settings, click on the "questions" tab

Step 3: Across the question, click on the pencil icon

Step 4: Perform the necessary changes

Step 5: Once done, click on the "Save" button

FAQs:

If the question was set up to receive an audio response, what will happen if the candidate typed in the answer instead of recording audio?

- It will trigger a default fallback saying that the response type is not correct and the bot will ask the question again.

📚Related Articles:

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