🧠Learning Outcomes:

At the end of this article, you'll be able to:

  1. Learn how to trigger an outbound call to candidates
  2. Record the outbound call/s
  3. Know where to find the recorded call/s

📌Why is it important?

One of the enormous pains of every recruiter across different industries is reaching their candidates. With Talkpush, recruiters can connect and trigger a call to the candidate's phone number, if present, directly from the CRM.

📝Use Case:

  1. The client wants to trigger an outbound call to the candidates right inside the CRM.
  2. The user wants to record the call and let the other recruiters listen to it.

⚙️How to configure it?


I. How to trigger the outbound call in the CRM

Step 1: Tap on the "phone" button

Step 2: A pop up will appear where you can find the following details:

Step 3: Wait for the candidate to pick up the call.

Step 4: Once done, end the call by clicking on the "hang up" button.

II. How to record the outbound call?

Step 1: Tap on the "phone" button
Step 2: A pop up will appear. Click on the record button.

Step 3: Click on the record button again to stop the recording.

Step 4: Once done, end the call by clicking on the "hang up" button.

III. Call Logs

Logs can be seen on the chat UI when a live call was triggered and when it was picked up by the candidate or not.

Recorded calls will appear in the chat panel and will be saved on the candidate profile under the "live recordings" section.

💡Pro-tip:

Both the recruiter and the candidate should be in a quiet place especially when recording a call to produce a better result.

❓FAQs:

1. What will happen if the candidate did not pick up the call?

If the call was not picked up or declined by the candidate, you will hear a hang-up voicemail and you will see the "call rejected" notification below the candidate's name.

2. Anyone can make a call?

Yes. Anyone who has access to the CRM can trigger a call.

3. The calls are free? Is there an extra cost per minute or per call? Is this service included with all the plans?

It depends on the terms stated in your contract. Feel free to discuss this with your CSM or contact us through the intercom.

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