Let's learn together 💚
A Landing Page is a concept widely used in marketing to describe a website where a lead lands after clicking a link provided by a company (ads, e-mail, etc.).
However, in Talkpush, a Landing Page is equivalent to a website that contains a particular Job Offer, its description, and prescreening questions. It is used as a completion method, in which the leads will be able to provide their essential data and responses to an initial set of questions determined by you.
In marketing, a Landing Page is thought out for visitors to become customers; at Talkpush for leads to become candidates.
It's a term used in development that measures the time that goes by from the moment you take action on Talkpush until the point the action is presented to you.
For example, the time that it takes the Analytics Tab to load from the moment you click on the Analytics Tab button.
When our platform's response time is longer than expected, we refer to it as Latency Issues.
Leads are potential hires that take an active or passive role in Talkpush. So, when a person engages with the platform through any of our sourcing mechanisms, they immediately become leads. Leads can become candidates, and later on, hires.
The Leads tab is where all the recruitment processes take place. Is the section where you will see all the leads that have applied to one or multiple campaigns and manage their recruitment stages from there.
It's composed of three main sections:
Leads: You will see a list of Leads that meet specific criteria, it starts with Campaigns and Folders, but you can personalize the criteria from there using filters. You can click on a lead to view its Chatbox and Profile.
Lead Chatbox: Once you click a specific lead, you'll see a chatbot that includes all the interactions that the lead has had with Talkpush and a log of all the actions that a user has taken on that candidate.
Lead Profile: It's a summary of the most relevant data from a candidate. You'll find IDs, contact, and application details, as well as other information, comments, documents, and so much more.
Messenger Completion Rate
This metric is used to measure the number of leads who applied to a campaign and finished their online process using Facebook Messenger. You can get this as a general metric or a specific one, such as completion by bot type or region, which will allow you to understand the candidate's behavior according to different criteria.
It's Talkpush latest tool and service you can (and should) incorporate into your recruitment processes. A candidate's journey might end once they're hired, but recruitment doesn't.
It's equally important to give new hires the tools they deserve to get started on their new role, extend their journey, and support them in this new phase.
It's a system used to extract information in a specific format and translate it into a more readable or friendlier format. In our case, we use parsing tools to extract data from candidate's resumes and import it to Talkpush.
QA is the acronym for Quality Assurance; the team is key to your experience using Talkpush; they make sure that all the fixes, enhancements, or features that are launched meet quality standards.
When a ticket is approved by QA it means that the issue is actually an issue and needs to be checked by the engineering team. After the engineers have deployed their fixes, QA goes back to the ticket and makes sure that everything they did is working flawlessly.
They work nonstop to detect and fix bugs that no one has seen or encountered before to make your experience even better. Thanks, QA!
Replicate an Issue
When you report an issue to Product Support, one of the first steps after collecting all the relevant data is to Replicate the Issue. This means following the same steps you did to encounter the same error and understand why it is happening.
Screenshot | SS
This means capturing a portion of your screen. It's straightforward to do and is of enormous help to the Product Support team to understand what you're experiencing. So try to give a helping hand, and before you report an issue, take a screenshot, then paste it in the e-mail or Intercom chat window. Try to take screenshots that allow us to see your whole screen or a big part of it to understand the context of the situation.
Here's how to take a screenshot and paste it to your clipboard:
Using macOS - Press and hold: Shift + Command + 3, then copy the selected area pressing and holding: Command + c
Using Windows: Press and hold: Alt + print screen
To paste it:
Using macOS - Press and hold: Command + v
Using Windows - Press and hold: Control + v
The Templates tab is a section within Talkpush where you can create Question Templates to use in multiple Campaigns and in different stages of a candidate's application.
Reporting an issue to Product Support may not always mean an immediate solution. Sometimes, the problems that are occurring need to be reviewed by the Engineering Team, which implies a Ticket creation. The Product Support Agent will provide you an ID number for your reference, with which they will monitor the ticket's progress and let you know what is occurring each step of the way. The ID will usually start with TP and will be followed by four unique numbers: TP-1234.
Tokens are pieces of code used to extract specific information from a Candidate's information or a data bank. These extractions are called tokens, and you will find them in different sections of Talkpush, but they are mainly used to configure messages and can be found in the section below your chatbox in the Leads Tab.
You can place Tokens within a message, and they will help you personalize messages.
For example, if you want to send a generic message to 20 candidates, you can use the token First Name, and each message will automatically contain the candidate's first name.
A URL is a mechanism used by web browsers to locate resources. It's an address, usually found on the upper section of your browser, that contains specific information about a website.
https://www.talkpush.com/ is a URL.
It's the process carried out by many companies in a specific time frame that has the outcome of filling a determined number of open positions. One of the most considerable complications Volume Hiring faces is the time consumed on screening and shortlisting candidates. Oh, guess what Talkpush is excellent at... Yup! Volume Hiring.
A Workflow usually refers to the steps to complete a specific goal within your company; they are repeatable steps and ensure that the process is done correctly no matter how many times it is done.
A great way to represent workflows is by creating diagrams that show possible scenarios and the steps to take in each one.