Recruiters often face the challenge of assessing large volumes of candidates quickly while keeping evaluations fair and consistent. Manual interviews can be time-consuming, subjective, and difficult to scale—especially in high-volume hiring industries like BPO and retail. That’s where TalkScore AI Interviews comes in.
TalkScore AI Interviews is an automated candidate assessment tool in Talkpush that uses artificial intelligence to conduct structured, role-specific interviews. Instead of relying solely on manual recruiter calls, TalkScore AI evaluates candidates through pre-set questions, scoring their answers based on defined skills such as language proficiency, communication style, and job-specific competencies. This gives recruiters consistent, unbiased, and instant insights without the need to schedule or personally facilitate every interview. Whether you’re hiring hundreds of agents for a call center or looking for specialized roles, TalkScore AI ensures every applicant is evaluated using the same standard and scoring criteria—speeding up hiring, improving fairness, and making it easier to identify the best fit from a large talent pool.
How TalkScore AI Interviews Work
In Talkpush, you start by assigning a candidate to an AI Interview. The AI then takes over—asking role-specific questions, adjusting follow-ups based on the candidate’s answers, and keeping the flow natural. While talking, it’s also tracking speech clarity, grammar, word choice, and comprehension. Once done, it scores the interview automatically—whether that’s a simple pass/fail or a detailed skill rating. You can view the results instantly in the candidate’s profile, listen to the recording, and decide the next step. All it takes is picking an assessment from the Talkscore AI Interview Catalog, assigning it, and letting the AI handle the rest.
TalkScore AI Interview Catalog
The TalkScore AI Interview Catalog is your built-in library of AI-powered assessments, ready to deploy for a wide range of roles, industries, and skill levels—no need to start from scratch. It houses a variety of pre-designed tests created by language and recruitment experts, so you can quickly match the right assessment to the right position. Examples include:
General English Proficiency – Ideal for customer service roles, focusing on pronunciation, grammar, and fluency.
Role-Specific Communication – Tailored for sales, tech support, or retail positions, testing relevant vocabulary and problem-solving communication.
Competency-Based Interviews – Evaluates soft skills such as adaptability, empathy, and decision-making.
Bilingual & Multilingual Assessments – For markets requiring proficiency in multiple languages.
Each assessment is designed with consistent scoring rubrics to ensure fairness and comparability across candidates. Recruiters can also collaborate with the Talkpush team to create custom assessments that reflect unique business needs—whether for niche technical skills, cultural fit, or specialized industry knowledge. Here is the list of our existing catalog that you can choose from:
Assessment Name | Duration | Focus | Key Skills Measured | Scoring Approach |
English Proficiency 1 | 5 mins | Assess baseline English language skills for clear communication. | Clarity of explanation, ability to simplify information. | CEFR grammar, fluency, vocabulary; 1–5 scale definitions for each skill. |
English Proficiency 2 | 10 mins | Deeper English proficiency check with scenario-based responses. | Same as EP1 plus extended clarity and complexity handling. | CEFR + scenario evaluation with role-specific rubric. |
Customer Service Rep (CSR) | 10 mins | Evaluate communication and service mindset for customer-facing roles. | Communication skills, empathy, problem-solving, adaptability, technical aptitude. | 1–5 scale with clear behavioral indicators for each skill. |
CSR Entry Level | 10 mins | Identify trainable talent for entry-level customer service. | Active listening, adaptability, basic customer handling. | Rubric focuses on potential and coachability. |
Sales Agent | 10 mins | Assess persuasion and sales effectiveness. | Communication, product value articulation, objection handling. | Sales-focused rubric, scoring persuasive clarity and confidence. |
Technical Support | 10 mins | Measure technical troubleshooting and service delivery skills. | Problem-solving, adaptability, technical knowledge, communication. | Rubric scores logical approach, customer reassurance, and solution accuracy. |
Exit Interview | 10 mins | Understand departing employees' experiences, gather feedback, and identify improvement opportunities. | Communication clarity, constructive feedback, professionalism, reflection on role and organization. | Rubric scores openness, clarity of insights and actionable feedback. |
The TalkScore AI Interview Report
The TalkScore AI Interview Report is the comprehensive output generated at the end of an AI interview. It’s designed to give recruiters and hiring managers a clear, actionable snapshot of a candidate’s performance—without the need to replay recordings or manually score answers.
What the Report Includes:
Overall Performance Score & Evaluation Summary
This section gives you the candidate’s total TalkScore along with a clear, narrative-style summary of their interview performance. It highlights key strengths, notes areas for improvement, and provides context for the score — helping you quickly understand whether the candidate meets your standards without having to dig through the full report.
Skills Breakdown
Rates key skills for the role (such as empathy, adaptability, problem-solving, or communication) on a 1–5 scale, with a short explanation for each score.
Language and Communication Scores
Displays detailed results for grammar, fluency, vocabulary, pronunciation, and CEFR level to help assess communication quality.
Behavioral Insights
Captures sentiment shifts, tone, and confidence throughout the interview, offering context beyond just the words used.
Candidate Feedback
Includes the candidate’s own comments about the interview experience.
Additional Indicators
Highlights alerts such as reading detection, vague responses, or inconsistencies in answers.
Question-by-Question View
Lists each question, the candidate’s full response, and relevant scores for that answer.