When candidates interact with your recruitment Facebook bot, Job Cards allow them to look for open positions and apply to the one that interests them most. Job Cards are particularly useful for candidates who wish to narrow down their options based on country or city requirements. If you've discovered a missing Job Card, here's what you can do to fix it.
🔌 Check if the Campaign is connected to a Facebook Page
Go to the Campaigns tab & identify the Campaign
Click the quick menu ⋮ > Sourcing
Select a Facebook Page to connect the Campaign
If the Facebook Page is not connected, the Job Card for this Campaign won't be available; so select the Facebook Page to activate the connection with the bot and test the feature once more.
💻 Make sure the Facebook Page is Whitelisted
Go to your Facebook Business Manager
Go to Settings > Advanced Messaging
Check for "Whitelisted domains"
If there is no Whitelisted Domain in the listing, contact your Customer Success Manager for support.
📍 Update the Campaign's country field
Go to the Campaigns tab & identify the Campaign
Click the quick menu ⋮ > Main Settings
Check the Campaign's Job Settings
Update the Country field of the affected Campaign and make sure that all the address fields are configured correctly.
🚩 Check the number of Campaigns per Location.
Go to the Campaigns tab.
Check the number of campaigns with chatbot enabled per city.
The maximum number of campaigns currently supported per location is 10. If you have more than ten campaigns in a single location, try dividing them into smaller groups with different names, like Houston 1 and Houston 2, for example.
📝 Note: If, after following the steps above, the issue persists, please get in touch with your Customer Success Manager for support.
