Live Calls Billing is a wallet-based system that lets Owner Users pre-purchase call credits and automatically track usage when contacting candidates. It gives real-time visibility into your wallet balance, call consumption, and billing activity.
You can add funds, download invoices, configure low-balance notifications, and export detailed usage reports for custom date ranges. All payments are processed securely, and usage is calculated based on your contracted setup.
To know more about Live Calls, you can read more here.
How to Access the Live Calls Billing
The feature can be found in the Company Settings Tab, under the Billing section.
Live Calls billing supports multiple providers, depending on your contracted setup and requirements. If you're interested in activating Live Calls, please reach out to your Account Manager for more information.
Subscription View
Within the Live Calls section, Owners can:
View the current wallet balance
Click Add Balance to add funds
If the account is inactive or not yet configured, the status will appear as Not Set Up.
Wallet Funds
Owners can add USD funds to their Live Calls wallet by clicking on the Add Balance button.
Afterwards, a window will display a purchase summary as well as an estimated number of call minutes based on the amount of funds selected:
Adding funds follows a contractual purchase flow, making all funds invoiced and non‑refundable.
Payment Steps:
Select the amount to purchase.
Acknowledge the terms of agreement.
Click Request Invoice.
Complete payment.
These are the available payment methods:
Credit Card (recommended)
Add and optionally save card details.
Bank Transfer (ACH/Wire)
Transfer details displayed for reference.
Funds are added once payment is received.
Processing may take 1–5 business days.
⚠️ To avoid service interruption, clients should account for bank transfer processing times.
Usage Report
By clicking on the Usage Report button, you can create custom time‑range exports with the following information:
Campaign Title
Application ID
Manager ID
Manager Email
Number Called
Country of Call
Call Date
Call Start Time (UTC)
Call End Time (UTC)
Call Duration (minutes)
Call Status
Call Rate
Total Cost
Billing & Invoices
You can manage billing details directly within the tool:
Add or update billing information
View historical invoices
Download invoices as needed
Notifications
You can configure notifications to alert designated recipients when the wallet balance is running low.
To include a notification recipient, add an email address to the box, press enter, and click "Save changes" after all modifications have been made.
At least one user must be registered in the Notifications section to enable wallet top‑ups.
Additionally, when the Balance is low, the system will display a banner at the top of the screen, prompting you to check the wallet and add funds.
Q: How are call usage and costs tracked?
A: Call usage is automatically recorded for your account, and costs are calculated based on your contracted pricing configuration. All usage and charges are reflected directly in the Live Calls billing feature and usage reports.
Q: Are all call destinations available, including international calls?
A: Call availability and supported destinations depend on your contracted telephony setup. If you require international calling, this must be confirmed prior to activation to ensure your Live Calls service is configured correctly.
