Queue Management is a Talkpush-native operating system for on-site recruitment centers. It replaces paper sign-in sheets, whiteboards, and homegrown queue tools with a real-time view of every candidate on your floor — from check-in to hire or reject — with every action syncing back to your Talkpush CRM automatically.
Queue Management is a separate product on the Talkpush platform, accessed at queue.talkpush.com. Contact your Account Manager to enable it for your account.
How candidates check in
Candidates can check in using their own phone or a shared tablet at the site entrance. On the first screen, they can choose between two options: I have a code and I'm new.
Returning candidates scan their existing QR code or enter their Talkpush application code. The system matches them to their profile, places them in the queue at the correct stage, and shows their queue number without asking them to re-enter their information.
Walk-in candidates answer the campaign's screening questions on a mobile-friendly form. A new candidate record is created in Talkpush under the linked walk-in campaign, and they receive a queue number on the confirmation screen.
After check-in, the confirmation screen shows the candidate's queue number, current position, and estimated wait time. When the candidate checks in on a shared tablet, the screen also offers a QR code, an SMS link, or a short code so they can transfer the queue tracker to their own phone — and the device auto-resets for the next person.
What candidates see while they wait
Once a candidate is in the queue, their phone or the shared check-in device shows their queue number, current stage with a progress indicator, how many people are ahead, and an estimated wait time. The page updates in real time as the queue moves.
When a recruiter clicks Call to Desk, the candidate receives a notification on their phone — through browser push, SMS, WhatsApp, or Viber, depending on what your site has enabled. The lobby TV display updates at the same time, so candidates not watching their phone still see their queue number called on the big screen.
How recruiters manage the queue
The Queue Management screen is the recruiter's main view. It's a Kanban-style board organised into four sections:
Section | What it shows |
Waiting | Candidates checked in but not yet called, ordered by check-in time |
In Progress | Candidates currently at a desk, with their current stage and elapsed time |
Completed | Candidates marked as hired today |
Rejected | Candidates removed from the queue today, with reason |
From each candidate card, a recruiter can:
Click Call to Desk to notify a waiting candidate it's their turn.
Click Next Stage to advance a candidate through your configured pipeline.
Click Reject to remove a candidate from the queue with a reason.
Click the candidate card to open a slide-out panel showing their contact info, screening answers, stage progress, and elapsed time — plus a View in Talkpush link that opens their full CRM profile in a new tab.
Every action syncs back to Talkpush. Advancing a candidate moves them into the corresponding folder via API, which can fire any existing Autoflow on your account — so a candidate reaching the final stage can trigger a satisfaction survey or document reminder automatically.
Tracking the day's metrics
The Dashboard replaces the spreadsheet most sites use to track their daily funnel. From a single screen, a site manager can see:
Summary cards — Checked In, On Site, Hired, and Rejected counts for today.
Stage Distribution — how many candidates are at each stage right now.
Stage Velocity — the average time spent at each stage transition.
A Daily / Weekly toggle to switch the time window.
A Site selector for managers who oversee multiple recruitment centers.
The numbers update in real time as recruiters move candidates through the queue.
Showing the queue on a TV
Queue Management includes a Live Display view designed to be projected on a TV in the waiting area. It shows the Now Serving candidates currently being called to a desk and a Next Up list of waiting candidates with their queue numbers. The screen auto-refreshes — there is no manual reload — and the URL can be opened in any modern browser, so any tablet, laptop, or smart TV in your lobby works.
Managing interview passes
If your site uses Interview Pass — Talkpush's separate product that issues each candidate a QR-code pass — you can check candidates in by scanning their pass when they arrive. Open the Scanner tool, point at the QR, and the candidate is added to the queue. Candidates without a pass can be added manually through Check In Candidates.
The Interview Passes view shows live turnout numbers for your site: total passes generated, how many are still active, how many have been scanned, and the resulting show-up rate.
Configuring your site
Site setup lives in Settings. The area has four tabs covering everything from site basics to data resets.
Current Site — the active site's basic information and on-site stages.
Interview Pass — which Talkpush folder powers automatic pass generation.
All Sites — every site you have access to, with options to add, switch, or remove.
Data — queue resets, full data resets, and exports.
Configure site information
The Current Site tab holds the basic details for the recruitment center you're managing.
Site Name — the name of the site
Company Name — the company linked to the site
Talkpush Campaign — the campaign where walk-in candidates are added
Stage Configuration & Talkpush Folder Mapping
The Stage Configuration & Talkpush Folder Mapping section in Settings > Stages is where you set up the stages candidates will move through at each site.
Each stage is linked to a Talkpush Folder, so when a candidate moves to a stage, their profile is also moved to the matching folder in Talkpush. The order of the stages also controls how candidates appear on the Queue Board and Dashboard.
Note: Before configuring stages, connect your Talkpush account in the Talkpush Integration tab. The Talkpush Folder dropdown only populates once your domain and API key are validated.
Each stage card has four configurable fields:
Field | What it controls |
Stage Name | The label shown on the Queue Board, candidate view, and Live Display. |
Duration (min) | The expected number of minutes a candidate spends in this stage. This is used for Stage Velocity tracking on the Dashboard. |
Color | The color applied to the stage badge across views. |
Talkpush Folder | The Talkpush CRM folder where the candidate will be moved when they enter this stage. |
Manage stages
Use the Stage Configuration section to add, reorder, or delete stages.
Add a stage
Click + Add Stage, enter the Stage Name, set the Duration, choose a Color, and select the matching Talkpush Folder. Click Save Stages to apply your changes.Reorder stages
Drag the stage card using the handle on the left. The order shown here is the order candidates follow on the Queue Board.Delete a stage
Click the trash icon on the stage card, then click Save Stages. Deleting a stage does not remove candidates already moved to the linked Talkpush Folder.
Q: Do we still use the Talkpush CRM if our site is on Queue Management? A: Yes. Queue Management is an extension of your Talkpush CRM, not a replacement. All candidates, campaigns, and folders live in Talkpush, and every queue action writes back automatically. Recruiters can still use the CRM for everything they do today — Queue Management is the focused on-site view.
Q: What happens if the internet connection drops at the site? A: The browser keeps a local cache so recruiters can continue working through brief connectivity blips. Talkpush CRM writebacks happen after a local commit, so a temporary network issue will not block the floor. Q: Can we customise stage names to match our existing process? A: Yes. Every stage is configurable per site — name, order, color, and which Talkpush folder it maps to. Rename, reorder, or add stages from Settings > Stages.
Q: Can a regional manager view multiple sites at once? A: Yes. The site selector at the top of the Dashboard lets managers switch between any sites their role has access to. Role-based access controls what each user can see — super admin, company admin, or site member. |
