At Talkpush, we believe that recruitment should be personalized for all candidates—more importantly, that doesn’t stop when a candidate completes an application. What comes after is just as important no matter what stage of the hiring process they are currently in.
Post-Application Flow
Candidates get a tailored flow depending on their current folder
(Completed, Shortlisted, Rejected, Custom, Hired). This way, we treat candidates in response to their current status.
Creating a more personalized candidate experience and keeping them engaged throughout the recruitment process — an important part when trying to attract and retain top talent.
How do candidates access these flows?
Depending on their current status, candidates can access the new flows by either using the Restart Conversation button in the persistent menu or directly typing Hi/Hello.
For candidates in the Completed folder
Once candidates complete an interview and type in Hi/Hello or use the Restart Conversation button, the chatbot will display the completed post-application flow:
Candidates will be greeted by a custom avatar, followed by the following quick reply buttons; Prepare Documents, What’s Next, Company Culture, Application Status, Apply Again
The call-to-action buttons feature FAQ topics that are helpful for completed applicants.
For candidates in the Shortlisted folder
To create a positive impression, shortlisted applicants will be greeted by the chatbot followed by “Helpful Tips” and “Next Assessment” call-to-action buttons to keep them informed of the next steps of the process.
For candidates in the Rejected folder
Candidates who did not make the assessment will get a different conversation. Instead of telling candidates that they were rejected right away, we gave candidates an opportunity to ask their application status first:
It’s important to treat rejected applicants with empathy and professionalism to maintain a positive candidate experience. With this flow revamp, rejected applicants will be notified that they were not selected for the position. The chatbot will also provide a brief explanation, if possible, as to why the applicant was not selected.
The chatbot can also provide encouragement to the applicant to continue their job search and to consider other opportunities with the organization in the future, if appropriate. It’s also important to recognize that rejection can be disappointing and difficult for the applicant. It should express empathy and understanding while also remaining professional and respectful.
For candidates in the Hired folder
We kept it short and concise for hired applicants to let recruiters handle the next steps of the process. Here’s what it looks like when candidates interact with the chatbot once they get hired:
Q: How do candidates access these flows? Q: Will candidates be able to access other flows in the bot? (Refer a friend, Submit an Inquiry, etc) Q: Can candidates apply for another application?
Q: Can I edit these flows? A: This flow is available for customization, just like our templated chatbot personas. For change requests relating to text or images, feel free to contact your AM for more details. |
