The WhatsApp Express bot is a highly efficient solution that can be implemented within a short span of two days. While it has some inherent limitations, we are committed to ensuring that it continues to evolve and improve. With that, we made it possible to keep upgrading the bot to meet the best standard of functionality.
How does it work?
Depending on their current status or folder in the CRM, candidates can access a new flow by directly typing the following keywords: Hello, Hi, Restart, or Menu
These new flows are uniquely tailored to their current status. So, completed candidates will get a flow that is only meant for completed applicants.
For Candidates in the Completed Folder
Once candidates complete an interview and type in Hi/Hello/Restart, the chatbot will display the completed post-application flow:
Candidates will be greeted by a custom avatar, followed by the following quick reply buttons; Prepare Documents, What’s Next, Company Culture, Application Status, Apply Again
Candidates are encouraged to type in a number to access related topics.
For Candidates in the Shortlisted Folder
As soon as shortlisted candidates access their unique flow,, the chatbot will be there to greet them and offer up some "Helpful Tips" to get them started.
We've also included handy "Next Assessment" call-to-action buttons that will keep candidates in the loop about what comes next.
For Candidates in the Rejected Folder
Candidates who did not make the assessment will get a different conversation. Instead of telling candidates that they were rejected right away, we gave candidates an opportunity to ask their application status first:
It’s important to treat rejected applicants with empathy and professionalism to maintain a positive candidate experience. With this flow revamp, rejected applicants will be notified that they were not selected for the position. The chatbot will also provide a brief explanation, if possible, as to why the applicant was not selected.
The chatbot can also provide encouragement to the applicant to continue their job search and to consider other opportunities with the organization in the future, if appropriate. It’s also important to recognize that being rejected can be disappointing and difficult for the applicant. It should express empathy and understanding, while also remaining professional and respectful.
For Candidates in the Hired Folder
We kept it short and concise for hired applicants to let recruiters handle the next steps of the process. Here’s how it looks like when candidates interact with the chatbot once they get moved to Hired folder:
