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Artificial Intelligence (AI)
If you know something about Talkpush, you probably heard this term once or twice. It's one of our trademarks; AI is the ability given to a machine to perform tasks humans would've customarily carried out.
A great example of this is Talkpush's chatbots. As a recruiter, you would've had to respond to each candidate based on the information they gave you; chatbots using AI can automatically react to candidates through algorithms that can read what candidates are trying to say and provide an intelligent response to it.
The Analytics Tab is a section found in Talkpush's platform which gathers all the data collected on recruitment processes carried out by your company; it gives you an intelligent performance outlook. The tab's primary purpose is to help you make decisions based on reliable and quantifiable data.
This is an acronym that stands for Application Programming Interface. It's a software interface used to help platforms communicate with each other, retrieving and sending specific information.
A simple use case is when you want an Assessment Provider to collect specific data from candidates, for example, their English level, and send that information to Talkpush to manage it on a single screen.
Here is a cool article you can check out if you're interested in integrating other platforms with Talkpush:
An Application ID or APP ID is a term used in Talkpush to identify a single candidate application. It refers to a unique application; whether there might be multiple applications associated with one person, there is only one APP ID per application.
If you're having trouble with a candidate's application, the best you can do is contact the Product Support team with this ID.
You can find an Application ID on your candidate's profile view, on the furthest right section of your screen.
It's Software for Human Resources, specifically for recruitment to create a database for job applications. It can help to collect information and organize candidates. Essentially, a system of record to track applications.
AutoFlow is an option for recruiters to use within Talkpush to automize their tasks even further. Through conditional formatting, you can decide what you'll do with candidates who meet specific criteria. It saves time and allows you to process candidates in a blink of an eye.
A simple example of AutoFlow: Move to the shortlisted folder all the candidates who have more than 5 years of experience in Talent Acquisition and speak a second language.
This is the place where all the magic happens; think about what goes on inside a restaurant's kitchen, there's cooking, recipes, creation, new requests, etc. This can be very similar in a way, but waaay cooler.
It's where everything you see in Talkpush is created by our engineering team (this process happens before the webpage is available for use). Scripts, codes, data, development, web servers, and so much more.
Bulk Actions is a methodology of work within Talkpush that is very effective when trying to process more than one candidate. For example, you can select the candidates you wish to work with and choose an option that will apply to all candidates, such as an export, moving candidates to a folder, sharing the profiles, etc.
Bulk Actions can be performed with a single candidate or a countless amount. It's up to you!
Bulk Actions Link
If you ever hear this request from Product Support or Customer Success, it's probably because you are experiencing some trouble with Bulk Actions. The most effective way to deal with this is by providing us the link/URL of the Bulk Action; check out how to do it down below.
Copy the URL from the new window and send it to us.
Its function is to store information (e.g., images) from a particular website to be displayed faster at a future time of access. The idea is to prevent websites from downloading the same data repeatedly by having a local backup to promote faster loading times.
Sometimes when something is not looking right, we will ask you to clean your caché as a first step, because even though caché helps with the performance of a website, it can, at times, prevent it from refreshing as it should, so it's always a good idea to start brand new.
If you choose only to clean your caché and not delete cookies and browsing history, you won't be logged out of any sites!
The Candidate ID is a form of identification within Talkpush's platform. It can store multiple applications from a single candidate, and it's amazing to see how many campaigns a candidate has applied to.
It's found right above the Application ID, under the Candidate Profile, on the right section of your screen, in the Leads Tab.
The Campaign Tab is a section within Talkpush where you will find your Active and Archived Campaigns to navigate through them and visualize all your historic recruiting processes.
You'll be able to find specific Campaigns by searching them on the Search Bar, based on the following criteria:
You will see an overview of:
The Campaign's basic information.
The total count of candidates in the most used folders (Inbox, Completed, Shortlisted),
The Last Activity registered on the Campaign.
The Location of the Campaign.
The Activation Status of the Chatbot & Job Listings.
Campaigns are typically equivalents to job positions; within each Campaign, you will be able to configure its particular settings and manage the recruiting processes in the Leads Tab.
Tip: If you need Product Support to report an incidence within a Campaign and your company has multiple campaigns, a good practice is to identify the Campaign you refer to by its ID. To find the ID:
Hover your mouse over the Campaign's Name.
Look to the emerging window in the lower section of your screen containing the Campaigns URL.
Identify the number at the end of the URL; this number is the Campaign ID.
CD is the acronym for Conversational Design. In Talkpush, CD is in charge of creating the best candidate experience by establishing communicational processes with your candidates using Artificial Intelligence. Their approach is to simulate humanlike conversations through automated mechanisms, for example, WhatsApp/Facebook Messenger Bots.
In Talkpush, we usually use the term Channel when referring to Messaging Channels, such as Facebook, WhatsApp, SMS, E-mail, or Facebook Messenger.
These are the platforms you will be able to use in Talkpush to communicate with your candidates.
This is Artificial Intelligence in a nutshell. It is a software application that brings to life a bot that will communicate with candidates. It's trained to understand human requests and reply to them naturally. Chatbots can be given personalities of their own to speak to different types of candidates.
There are two phases associated with a chatbot: Active or Inactive. Talkpush's chatbots can be stopped at any moment during a conversation in case you don't want the chatbot to respond to the candidate automatically or if you're going to take over the interaction.
When you reply to a conversation with an Active chatbot, the bot will immediately stop. You will need to reactivate it manually; this is done to prevent you and the bot from replying simultaneously to a candidate.
If you want the bot to resume its conversation flow, you can do so by clicking Start Bot. Once the conversational phase has finished (there is nothing more to ask), the bot will also stop, and you won't see the option to start in the chatbox.
You'll find this option in the lower section of your chatbox.
Company Settings Tab
This is a Section within Talkpush; in it, you will find all the settings that will be generic for all the company's processes and can be used in all the campaigns. Here you can manage your team, job listing preferences, folder settings, and other valuable tools to set your preferences.
CRM is the concept that best describes Talkpush's Service; we use it to describe the platform itself, as it stands for Candidate Relationship Management. A service will allow you to source, build, and engage solid talent pools through automated processes that will focus on what matters most.
Is the acronym for Customer Success Manager, he/she will be your first point of contact whenever you need to improve your experience using Talkpush. If you need consulting or guidance, your Assigned CSM will be there for you to drive you to success. They will also help you get started and set up, listen to your concerns and voice them to the team.
CSV is a format for the files with which you can massively Import Candidates to create new candidate applications in Talkpush. It is also the format in which you can perform candidate extractions from Talkpush to your spreadsheet of preference.
Deployment refers to all the activities that engineers perform to get enhancements or fixes available for you. The idea is to minimize errors and maximize functionality.
The Engineering Team (or sometimes referred to as ENG Team) are the people who have worked for everything you are currently seeing on Talkpush; they execute ideas, think of new ones, and fix any problem that may come up. They typically work behind the scenes, but they are among the first to hear everything you have to say.
Their work is primarily done on the back-end, so they are in charge of programming everything presented to you, from a pop-up message to a hardcoded schedule reminder to a vast enhancement.
This is the behavior that is expected from the platform; when we say this to you, we mean that what you're currently experiencing might not be what you're hoping for, but it has been thought out in this way. Rest assured that we take all your feedback into consideration, and we're working to be precisely what you need every day. So just reach out to us, and we'll be happy to collect your opinion and make it count.
An Export is a process in which you can extract one or multiple candidate applications externally, to have and process as you prefer. The document can include a set of information you can choose from, such as name, e-mail, source, comments, etc. You can also export the data based on a time range and pick multiple or all campaigns.
In Talkpush, a Folder is your candidate's temporary or permanent home; they are the place where your candidate will live until their recruitment process has finished.
When a candidate starts its journey with Talkpush, they will go to the Inbox Folder; as soon as the screening process is finished, they will move to the Completed Folder. From there, they can be automatically or manually placed into different folders such as Shortlisted, Rejected, or Hired. These are Default Folders, which means they come preset with Talkpush; they are the most common stages to place candidates during recruitment.
You can also configure your own set of Custom Folders based on your company's needs. They can be distinguished from Default Folders as they will appear in blue letters.
The very place you're standing on right now. The Talkpush Glossary is a part of The Help Center: a website designed to help you find the answers you need to learn to use Talkpush like a pro.
We teach you how to use the platform's different tabs.
We provide information about Integrations.
We let you know about new product releases and enhancements.
We help you troubleshoot various errors.
We help you take recruiting one step above with our collection: Recruitment Hacks (one of our favorites).
Is a process implemented in Talkpush to collect or send relevant information to another platform; we fully support and encourage integrations with specialized partners to elevate your recruitment experience. You can integrate with assessment providers, form specialists, job boards, and so much more. You'll be able to retrieve data and access it from a single screen in Talkpush.
Check out some articles on integrations:
Is an internal tool used by Talkpush that allows you to reach out to live agents from Product Support to troubleshoot or help you understand any inconvenience you're facing on the platform. We offer a 24-hour service from Monday to Friday.
Just refer to the Intercom Logo on the lower right section of your screen, and our team of experts will be ready to chat with you whenever you need it.
Job Cards are similar to Presentation Cards, only this time, they are used in Facebook Messenger. They are chat bubbles containing information about your company and job offer displayed to candidates when interacting with our chatbots.
You can add an image to make them more eye-catching and edit their name in the Campaign's Main Settings > Short description.
They will look something like this:
A Landing Page is a concept widely used in marketing to describe a website where a lead lands after clicking a link provided by a company (ads, e-mail, etc.).
However, in Talkpush, a Landing Page is equivalent to a website that contains a particular Job Offer, its description, and prescreening questions. It is used as a completion method, in which the leads will be able to provide their essential data and responses to an initial set of questions determined by you.
In marketing, a Landing Page is thought out for visitors to become customers; at Talkpush for leads to become candidates.
It's a term used in development that measures the time that goes by from the moment you take action on Talkpush until the point the action is presented to you.
For example, the time that it takes the Analytics Tab to load from the moment you click on the Analytics Tab button.
When our platform's response time is longer than expected, we refer to it as Latency Issues.
Leads are potential hires that take an active or passive role in Talkpush. So, when a person engages with the platform through any of our sourcing mechanisms, they immediately become leads. Leads can become candidates, and later on, hires.
The Leads tab is where all the recruitment processes take place. Is the section where you will see all the leads that have applied to one or multiple campaigns and manage their recruitment stages from there.
It's composed of three main sections:
Leads: You will see a list of Leads that meet specific criteria, it starts with Campaigns and Folders, but you can personalize the criteria from there using filters. You can click on a lead to view its Chatbox and Profile.
Lead Chatbox: Once you click a specific lead, you'll see a chatbot that includes all the interactions that the lead has had with Talkpush and a log of all the actions that a user has taken on that candidate.
Lead Profile: It's a summary of the most relevant data from a candidate. You'll find IDs, contact, and application details, as well as other information, comments, documents, and so much more.
Messenger Completion Rate
This metric is used to measure the number of leads who applied to a campaign and finished their online process using Facebook Messenger. You can get this as a general metric or a specific one, such as completion by bot type or region, which will allow you to understand the candidate's behavior according to different criteria.
It's Talkpush latest tool and service you can (and should) incorporate into your recruitment processes. A candidate's journey might end once they're hired, but recruitment doesn't.
It's equally important to give new hires the tools they deserve to get started on their new role, extend their journey, and support them in this new phase.
It's a system used to extract information in a specific format and translate it into a more readable or friendlier format. In our case, we use parsing tools to extract data from candidate's resumes and import it to Talkpush.
QA is the acronym for Quality Assurance; the team is key to your experience using Talkpush; they make sure that all the fixes, enhancements, or features that are launched meet quality standards.
When a ticket is approved by QA it means that the issue is actually an issue and needs to be checked by the engineering team. After the engineers have deployed their fixes, QA goes back to the ticket and makes sure that everything they did is working flawlessly.
They work nonstop to detect and fix bugs that no one has seen or encountered before to make your experience even better. Thanks, QA!
Replicate an Issue
When you report an issue to Product Support, one of the first steps after collecting all the relevant data is to Replicate the Issue. This means following the same steps you did to encounter the same error and understand why it is happening.
Screenshot | SS
This means capturing a portion of your screen. It's straightforward to do and is of enormous help to the Product Support team to understand what you're experiencing. So try to give a helping hand, and before you report an issue, take a screenshot, then paste it in the e-mail or Intercom chat window. Try to take screenshots that allow us to see your whole screen or a big part of it to understand the context of the situation.
Here's how to take a screenshot and paste it to your clipboard:
Using macOS - Press and hold: Shift + Command + 3, then copy the selected area pressing and holding: Command + c
Using Windows: Press and hold: Alt + print screen
To paste it:
Using macOS - Press and hold: Command + v
Using Windows - Press and hold: Control + v
The Templates tab is a section within Talkpush where you can create Question Templates to use in multiple Campaigns and in different stages of a candidate's application.
Reporting an issue to Product Support may not always mean an immediate solution. Sometimes, the problems that are occurring need to be reviewed by the Engineering Team, which implies a Ticket creation. The Product Support Agent will provide you an ID number for your reference, with which they will monitor the ticket's progress and let you know what is occurring each step of the way. The ID will usually start with TP and will be followed by four unique numbers: TP-1234.
Tokens are pieces of code used to extract specific information from a Candidate's information or a data bank. These extractions are called tokens, and you will find them in different sections of Talkpush, but they are mainly used to configure messages and can be found in the section below your chatbox in the Leads Tab.
You can place Tokens within a message, and they will help you personalize messages.
For example, if you want to send a generic message to 20 candidates, you can use the token First Name, and each message will automatically contain the candidate's first name.
A URL is a mechanism used by web browsers to locate resources. It's an address, usually found on the upper section of your browser, that contains specific information about a website.
https://www.talkpush.com/ is a URL.
It's the process carried out by many companies in a specific time frame that has the outcome of filling a determined number of open positions. One of the most considerable complications Volume Hiring faces is the time consumed on screening and shortlisting candidates. Oh, guess what Talkpush is excellent at... Yup! Volume Hiring.
A Workflow usually refers to the steps to complete a specific goal within your company; they are repeatable steps and ensure that the process is done correctly no matter how many times it is done.
A great way to represent workflows is by creating diagrams that show possible scenarios and the steps to take in each one.
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