Quick Reply Configuration

Optimize Messaging with Saved-Replies

Perry Santiago avatar
Written by Perry Santiago
Updated over a week ago

Quick Replies are pre-written messages that you can use to respond quickly to candidates. Instead of having to type the same message over and over again, you can simply store templates and send them within a few clicks. It’s a handy feature that saves time and effort.

Here's a quick video tutorial by Perry to help you create a Quick Reply.

How to Create a Quick Reply

1. Click the Leads Tab drop-down button and select Quick Replies.

2. On the new window, click on the Add Quick Reply button.

3. Add a Title to label your quick reply and on the text box type in your quick reply message.

4. Then, hit Save.

How to Edit Existing Quick Reply

1. Click the Leads Tab drop-down button and select Quick Replies.

2. On the list of the existing Quick Replies, click the pencil icon or the Edit button.

3. Edit the Title or the Message, then click Save.

How to Use Quick Replies

1: In the chatbox, click the expand/collapse icon to access the pool of pre-existing quick replies.

2: Choose the Quick Reply you want to use.

3: Select the Channel in which you wish to send the message.

4: Finally, click the Send button to send your message.

5. You can do this to a single candidate or multiple recipients via the bulk action.

Recommendations:

1. Use the available token codes in the message section to customize your quick reply and inject some emojis to make it more enticing.

2. Use the Search bar to easily find any existing quick replies and you can make as many Quick Replies as you want!



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