Chatting and sharing files with candidates is a crucial aspect of the recruitment process. It helps to establish clear communication and create a better candidate experience.
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With Talkpush's chat feature, you can engage with candidates quickly and easily. You can initiate a chat with a candidate from the candidate's profile page, and the candidate can respond directly from their mobile device or computer.

This screen shows the entire interaction and history with the candidate.

Messages in the chat history can either be inbound or outbound. The grey messages are responses sent by the leads. It can either be Text, Audio, or Video messages. Under the message, you may see the channel it came from (‘f’ here indicates Facebook) and the time it was sent.

The green messages are from the recruiter’s end. This can be a response from the chatbot (indicated by the robot image) or straight from the recruiter (indicated by a human avatar or the user’s saved photo)

Activities performed on the candidate are also recorded in the chat history (e.g. Movement history, Adding Labels, Editing info, etc.)

Watch Perry on this video guide about chatting and sharing files to your candidates!
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On the chat box, you can freely type any message you want to send to candidates using the enhanced messaging editor. When the selected channel is Email, a subject line field will automatically appear above the message body. You can enter a subject and even insert variables directly into the subject line for personalization. The subject field remains hidden when using non-email channels such as SMS, Facebook, or WhatsApp.

The message editor also supports rich text formatting, allowing you to apply bold, italic, underline, and strikethrough styles, adjust font size, insert ordered or unordered lists, align text (left, center, right), add hyperlinks, and include emojis. This makes it easier to compose structured and professional messages, especially for longer email communications.

You can insert tokens using the dedicated variables icon, which opens a popup displaying the available tokens. Once selected, the variable is inserted at the cursor position, whether in the message body or in the email subject line. This allows you to personalize messages automatically without manually editing each one.

Templates and Quick Replies are accessible directly from the compose area through the templates icon. The system automatically filters templates based on the active communication channel, ensuring that Email templates appear when Email is selected, WhatsApp templates when WhatsApp is selected, and SMS templates when SMS is selected. Quick Replies are also available within the same popup for faster responses.

To attach files, click on the attachment icon and select the files you want to upload. You can now attach multiple files or images within a single message, making it easier to share documents with candidates during the recruitment process.

If you need more space to compose a longer message, you can expand the compose view into a larger modal window. This expanded view retains all content when closed and provides a more comfortable writing experience.

You can also send messages to more than one candidate at a time through the Send Message feature on Bulk Action.

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Lastly, select which channel you would like to send the message to, SMS, Facebook, Email, or WhatsApp.

Pro Tip: Always choose the right channel when sending a message.

Not all messaging channels are turned on for all companies. For example, you choose to send it via SMS, but you do not have an SMS line available. The system will still try to send the message but it will lead to a message-sending failure.
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So, suppose you are sending messages in bulk. In that case, we recommend choosing the BEST AVAILABLE option as the message channel, and the system will automatically select the last channel used to communicate with the candidate.

💡 Please note that the exact same message can't be sent to candidates twice in a row. If you attempt to do this you will get a Duplicate Message reminder.

This is to prevent duplicate messages from being sent accidentally. If you need to resend a message, you can try editing it slightly before sending it.

Please note that if you ever get an error 2022 when messaging via Facebook, your Facebook Page may be restricted. Check your Page's settings to verify you have no pending actions there.
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