Every candidate profile has Call and AI call buttons, giving you the flexibility to connect with candidates yourself through phone or WhatsApp, or let an AI Agent handle the conversation for you. You can also initiate AI calls for multiple candidates at once by selecting them from the Leads tab.
Whether you're reaching out to one candidate or thousands, you can manage it all within Talkpush. Focus on conversations that need your personal attention while AI Agents handle high-volume screening calls, with the results captured directly in each candidate's profile.
For WhatsApp permission rules, see Connect Faster with WhatsApp Calls. For the AI Agent that makes the call, see Voice-AI: The AI Recruiter That Calls Candidates and Collects Info Through Talkpush.
How It Works
You start every call from the candidate's profile or from a bulk action. Each option does something different.
Option | What it does |
Call > Phone Call | You call the candidate by phone. |
Call > WhatsApp Call | You call the candidate through WhatsApp, after they give permission. |
AI call | An AI Agent calls one candidate, by phone or WhatsApp depending on the agent you choose. |
AI call (bulk action) | An AI Agent calls every candidate you select in the Leads tab. |
Call a Candidate Yourself
Click Call on the candidate's profile to open a menu with two ways to reach them.
Call by Phone
Use a phone call when you want to speak to the candidate directly on their phone number.
Open the candidate's profile.
Click Call.
Select Phone Call.
Talk with the candidate when they answer.
For recordings and usage, see Live Calls: Make, Record, and Review Candidate Conversations.
Call on WhatsApp
WhatsApp requires a candidate's permission before a business can call them, so the first WhatsApp call starts with a permission step.
Open the candidate's profile.
Click Call.
Select WhatsApp Call.
If the candidate hasn't given permission yet, wait for their reply. Talkpush sends them a permission request and notifies you when they respond.
Click Call to start the call.
Note: WhatsApp invitations expire or reset under certain conditions, and calling isn't available in every region. See Connect Faster with WhatsApp Calls for the full permission logic, limits, and requirements.
Start an AI Call for One Candidate
Choose an AI Agent when you want a screening conversation to happen without your time on the line. The Start an AI call panel opens on the right side of the profile.
Open the candidate's profile.
Click AI call. Hover over the button to see "Start a call with an AI agent".
Search for an agent in the Search agents by title or category field, or narrow the list with the category filter.
Click the agent you want to use. Each card shows the agent's name, title, interview type, and a Phone or WhatsApp badge.
Read the How the agent calls section to see how the call reaches the candidate.
The call button stays greyed out until you select an agent. Calls and permission requests go out right away. Outside your company business hours, they wait for the next business hour.
Phone Agents
A phone agent calls the candidate directly. How the agent calls shows the candidate's number and tells you the call comes from your company's AI calling line. No message is sent first.
Select a phone agent.
Click Start call.
WhatsApp Agents
A WhatsApp agent calls inside WhatsApp, from one of your company's WhatsApp lines. The candidate first receives a message asking permission, and the agent calls as soon as they accept.
Select a WhatsApp agent.
Select your WhatsApp number in the Call from field.
Select a message in the Permission request message field. The What the candidate receives on WhatsApp box shows a preview.
Click Request call permission.
When the call ends, the report appears on the candidate's profile. See Talkscore AI Interview Reports in the Candidate Profile to learn how to read it.
Note: If an agent has no phone number to call from and your company has no default line, the Call from field stays empty until you choose a number.
Start AI Calls in Bulk
When you need to reach a group, use a bulk action to have an AI Agent call every candidate you select.
Go to the Leads tab.
Click the avatars of the candidates you want to call. The count appears at the top, for example "2 candidates selected".
Click AI call in the list of bulk actions. It starts a call with an AI agent for the selected candidates.
Select an AI Agent.
If the agent calls on WhatsApp, select your number in the Call from field and a message in the Permission request message field.
Click Continue.
With a WhatsApp agent, each candidate is first sent a permission message and is called as soon as they accept. Outside your company business hours, the messages wait for the next business hour.
To follow a bulk action after you start it, see Progress Notification Panel. For the full list of bulk actions, see Processing of Bulk Actions.
Review Your Calls
Every call leaves a record on the candidate's profile. After a WhatsApp call you place yourself, the recording, transcript, and summary appear in the Chat History section. After an AI call, the report appears on the profile, as described in Talkscore AI Interview Reports in the Candidate Profile.
Usage and billing for calls are in the Billing section of Company Settings. See Live Calls & WhatsApp Calls: Clear Billing and Real-Time Usage for how usage is tracked.
Q: Where do I start a call? A: On the candidate's profile, next to the Move and Assign buttons. Click Call to call the candidate yourself, or AI call to send an AI Agent. To call several candidates, select them in the Leads tab and choose AI call from the bulk actions.
Q: How do I know whether an AI Agent calls by phone or WhatsApp? A: Each agent card in the Start an AI call panel shows a Phone or WhatsApp badge. After you select an agent, the How the agent calls section explains how the call reaches the candidate.
Q: Does the candidate get a message before an AI Agent phones them? A: No. Phone agents call the candidate directly from your company's AI calling line. WhatsApp agents first send a permission request, then call as soon as the candidate accepts.
Q: What happens if I start a call outside business hours? A: The call, or the WhatsApp permission request, waits and goes out at the next company business hour.
Q: Why do I need to choose a number in Call from? A: WhatsApp agents call from one of your WhatsApp lines. If your company has no default line, choose the line you want in the Call from field.
Q: Can I call candidates on WhatsApp in every country? A: No. WhatsApp calling through the developer platform is not supported in the United States, Canada, Egypt, Vietnam, and Nigeria, and a few other regions are restricted. See Connect Faster with WhatsApp Calls for the full list.
Q: Why can't I place a WhatsApp call to a candidate? A: The candidate may not have given permission yet, or a previous invitation may have expired or been declined. See Connect Faster with WhatsApp Calls for invitation limits and expiry rules.
Q: Can I stop a bulk AI call after it starts? A: Yes. See Cancel a Bulk Action to stop a running bulk action. |
Now that you know where to start a call, see Talkscore AI Interview Reports in the Candidate Profile to review what your AI Agent collected.
