Having a database that meets your standards is fundamental to managing your information alongside your corporate objectives. Users with Owner Permission or access to Company Settings can now manage duplicates at the Company Level, allowing or preventing candidates from applying to multiple campaigns. Users with different permissions will also be able to manage duplicates on a Campaign Level.

Candidate Management on a Company Level (Owners Only)

The Company Settings Tab is where you can find Duplicate Management. Within this section, you'll be given the possibility to toggle between the option of allowing or preventing candidates from submitting multiple applications across campaigns.

Candidates can have Multiple Active Application

With this configuration, recruiters are allowed to move candidates across campaigns, and applicants will be able to:

Apply to multiple campaigns.
Apply to the same campaign only if it is allowed via the campaign-level candidate management setting.

Candidate can only have 1 active application at a time

Applicants will:

Not be allowed to apply to multiple campaigns unless they are in the Hired/Rejected or inbox folder and their cooling period has passed. The cooling period checks the Date Added attribute or the date when the candidate was added to the campaign, and not their Rejected or Hired Date.

Candidate Management on a Campaign Level

On a Campaign Level, you'll find two toggles with the option to Allow Re-application. You can configure it according to the state (active/inactive) of the application.

Some considerations:

Allow re-application only if the current application is inactive: This option will be on by default, and it means the candidate can reapply to a campaign only if a certain amount of time has passed (Cooling Period), and if the existing application is in the Hired or Rejected Folder.

If a candidate with an existing active application tries to re-apply to a campaign, it should be recognized by the system and no new profile or application ID should be created.

Allow re-application while the current application is active: It means the candidate can reapply at any moment.
Job Application and Onboarding campaign types will be affected. Other campaigns, such as Broadcast and Inquiries, will allow duplicates.
Previous information stays in the system: If the cooldown time has passed and a candidate creates a new application, the old application will be available, and comments and labels will still show.

Q: Should the duplicate management get triggered if I have an application in an onboarding campaign and try to apply to a Job Application campaign?

A: No. If you have a current application in onboarding, you will still be able to apply for a job application campaign.

Q: Can I set the cooling period to weeks?

A: The cooling-off period can only be set to months.

Q: What happens if a company changes its duplicate management setting during an ongoing recruitment process?
A: The rule will function as follows:

For applications received before the change: The new duplicate management rule will not affect these applications. Users can freely move them to any desired folder or campaign without restrictions.
The new duplicate management rule will apply for applications received after the change, and restrictions will be enforced based on the updated settings.

Q: Can candidates reuse the same email or phone number when reapplying in Talkpush?

A: Yes, but they must follow certain guidelines. Depending on the duplicate management setting, any incomplete applications tied to the same email should be deleted before reapplying to ensure successful processing. Additionally, reusing contact details may affect attribution: the application source (e.g., Employee Referral, Walk-in) will update based on the campaign landing page used for reapplication. For example, applying through a Walk-in campaign will change the source to “Walk-in.”