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Troubleshooting: "Your Connection is Not Private"
Troubleshooting: "Your Connection is Not Private"

Fixing a "Your Connection is Not Private" Warning

Dario Gallo avatar
Written by Dario Gallo
Updated over a week ago

Encountering a "Your connection is not private" warning can be frustrating. This warning occurs when your browser detects a potential security risk with the SSL certificate. To help you resolve this issue, we've compiled a list of potential solutions that you can try.

Solution 1: Hard Refresh the Browser

A hard refresh forces your browser to reload the web page, bypassing the local cache. This can sometimes resolve the "Your connection is not private" warning. To perform a hard refresh, press Shift while clicking Refresh on your browser (or Shift + F5 in your keyboard).

Solution 2: For Chrome Users

If you're using Google Chrome and still encountering the issue, follow these steps:

  1. Type chrome://net-internals/#hsts into the address bar and press Enter. This will open the HSTS (HTTP Strict Transport Security) settings page in Chrome.

  2. Under "Delete domain security policies," type your company's TP website name (for example, in the provided text box.

  3. Click the "Delete" button. This will remove the HSTS policy for your specified domain, allowing Chrome to establish a new connection with the site.

  4. Close the HSTS settings page and visit the site again. If the issue was related to an outdated HSTS policy, this should resolve the "Your connection is not private" warning.

Still experiencing the issue?

If you're still experiencing the "Your connection is not private" warning after trying these solutions, please contact us directly on Intercom, and we'll be there to help you out.

🤔 Do you have any questions? We want to help! 💚

You can chat with our Support team by clicking on the intercom button on the lower section of your Talkpush screen. We're one click away.

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