Two of the questions teams ask most are "where do we stand on credits?" and "how do I do this in Talkpush?" Clara answers both without a ticket, a spreadsheet, or a hunt through the help center.
She can read your billing data directly, and she knows the Talkpush product inside out, from feature walkthroughs to troubleshooting what went wrong.
💳 Billing
🔒 Billing data is visible to company owners only.
💰 Credit Accounts
See where your live call and SMS credits stand at a glance:
Account ID and product type (live call or SMS)
Available balance and total used, in USD
Last alert threshold and when the last alert was sent
When the account was created and last updated
Try asking:
"What's our current available balance for live calls?"
"How much SMS credit have we used?"
"When was the last low-balance alert sent?"
🧾 Invoices
Track every top-up, purchase, and refund:
Invoice ID and the credit account it's linked to
Product type, and invoice type: admin top-up, purchase, or refund
Status: pending, paid, refunded, or cancelled
Amount in USD, country code, and description
Created, paid, and refunded dates
Try asking:
"Show me all paid invoices from last month."
"How much did we spend on SMS top-ups this quarter?"
"Are there any pending or refunded invoices?"
📊 Credit Transactions
Follow your credits line by line:
Transaction ID and the credit account and invoice it's linked to
Product type, and transaction type: balance added, usage, or refund
Amount and balance after the transaction, in USD
Description, reference details, and timestamp
Try asking:
"How much credit was used on live calls this week?"
"Show me all refunds issued this month."
"What was the balance after each top-up?"
For all three, Clara can narrow results by product type, status, type, credit account, or a date range (before, after, or between).
🎧 Product Support
🧭 Feature Explanations & How-Tos
Ask how something works or where to find it, and Clara gives you the exact path:
Navigation — step-by-step directions to settings, tools, and workflows, with button labels.
Core features — Campaign settings, Candidate Inbox, Autoflow automations, messaging templates (WhatsApp, SMS, email, Messenger), Interview Scheduling, Talkscore (voice question recordings and Live AI interviews), and CRM integrations.
Configuration — creating interview slots, setting up screening questions, managing user roles and permissions, and configuring message triggers.
Bulk operations — bulk messaging, exporting candidate data, and updating application stages.
Clara needs: the feature or workflow you're after, the part of the interface you're in (like Campaign Settings or Candidate Profile), and what you're trying to achieve.
🔧 Troubleshooting Feature Behavior
When something didn't behave the way you expected, Clara works out why:
Why an autoflow did or didn't trigger for a candidate
Why a WhatsApp, SMS, or email message failed, bounced, or wasn't scheduled
Why duplicate profiles were merged or kept separate
Why an interview scheduling link shows as expired, fully booked, or completed
Why Talkscore didn't generate, or why an application didn't move stages automatically
Clara needs: the candidate or application involved, what you saw versus what you expected, the campaign, stage names, or timestamps, and any error message.
💲 Plans & Pricing
Clara can tell you which features, integrations, and messaging channels come with each Talkpush plan, along with usage limits, add-on modules, and seat allocations. She can also explain how to request a plan upgrade, extra user seats, or more messaging credits.
Clara needs: the feature, add-on, or integration you're asking about, and your current plan if you know it.
🔗 Identifying Talkpush Page URLs
Got a Talkpush link and wondering what it points to? Clara can:
Break down the URL structure
Identify the campaign, candidate profile, folder, or application stage it leads to
Decode filter parameters to show the active criteria, like date ranges, tags, assigned recruiters, and screening statuses
Translate older or deep-linked URLs into the matching view in the current interface
Clara needs: the full URL, including anything after # or ?.
📸 Reading Product Screenshots
Not sure what you're looking at? Share a screenshot and Clara can:
Identify error banners, warning icons, and validation messages
Explain the state of a candidate's profile, message history, or stage timeline
Point out the buttons, dropdowns, and settings panels you're looking for
Clara needs: a clear screenshot showing the area, setting, or error in question.
🐞 Note: Found a bug? Ask Clara to file a bug ticket with the Talkpush team.
🙋 Note: Prefer to talk to a person? Ask Clara to hand you off to a human support person.
🗨️ See Clara in action
A few examples of what Clara for Billing & Product Support looks like:
Billing
Credit-related inquiries:
Transactions & Invoices
2. Product Support
Feature Explanations & UI How-Tos
Troubleshooting
➡️ Where to Go Next
New to Clara? Start with Meet Clara: Your Talkpush Support Assistant for an introduction to how she works.
Then learn more about what else she can do:
Clara for Hiring Insights & Data — Ask questions about your candidates, campaigns, calls, and more.
Clara Actions for Candidate Applications — Add, update, move, assign, and message right from the conversation.
Clara for Recruitment Setup — Set up campaigns, pipelines, routing, screening, and autoflows.
