Clara is Talkpush's AI support assistant (currently in beta), built to give you accurate answers right inside the Clara Messenger widget.
Clara is available first when you open a conversation, and a human PS agent is always ready to step in when needed.
💬 What Clara can help with
Answer product questions — how a feature works, where to find a setting, or what a status means.
Check on open requests — get an update on an existing ticket or escalation.
Walk you through common fixes — step-by-step guidance for frequent issues, like sync errors or campaign setup.
Point you to the right help article — Clara can surface relevant help center content.
Loop in a human when needed — if your question is complex, sensitive, or needs account-specific investigation, Clara hands off to a PS agent.
⚙️ How it works
Open the Clara Messenger widget and start a conversation, as you normally would.
Clara responds first and works through your question — for simple queries, that usually means an answer within a minute.
For more complex or technical questions, Clara takes extra time to work out a full explanation, so a response may take a bit longer.
If the issue needs a human, Clara flags it and a Product Support agent picks up the conversation. You won't need to repeat your question — the context carries over.
💡 Tip: The more specific your question, the easier it is for Clara to help. Include the campaign name, error message, or candidate ID when relevant.
Q: Is Clara available 24/7? | Yes. Clara is available around the clock, while human agents follow regional support hours. |
Q: Why is Clara taking a while to respond? | For complex or technical questions, Clara works through a fuller explanation before replying, which can take longer than a simple lookup. If you need a faster answer, you can ask to speak to a human at any time. |
Q: Can I ask to speak to a human right away? | Yes, just ask, and Clara will route you to the next available Product Support agent. |
Q: Does Clara have access to my account data? | Clara can reference general account and ticket information to help answer your question, within the same privacy and security standards as our support team. |
Q: Clara is in beta — what does that mean for me? | Clara is still learning and improving. Most questions get a solid answer, but if something seems off, a Product Support agent is always just a message away. |
Have feedback on an answer Clara gave you? Let your PS agent know — it helps us keep improving.
