Say hello to Clara. 👋
Clara is the AI agent built into your Talkpush CRM. She knows your hiring pipeline because she can read it: your candidates, campaigns, autoflows, assessments, and more. Ask her a question and she answers in plain language. Ask her to do something, like move a candidate, send a message, or set up a campaign, and she gets it done once you approve.
You'll find her on every screen in the CRM, available around the clock. Here’s Crismin from Talkpush to walk you through Clara.
📈 Clara in the field
Clara is live in Talkpush right now, working alongside recruiters every day. Here are the things they ask her for most, and they're only the start:
Quick application reviews. Ask for a quick assessment of the application you're looking at, and Clara returns a summary: profile, screening answers, movement history, and anything worth noticing. Nine in ten of these are done in a single ask. See everything Clara can look into →
Moving, rejecting, and changing stage. Ask why a candidate was rejected or is stuck in a stage, or have Clara move them, with your approval. See every action Clara can take →
Questions on assessment results. Ask about a candidate's assessment link or score, and Clara checks the assessment and tells you exactly where things stand. Learn how Clara reads assessments →
Drafting and sending messages. Tell Clara what you need to say. She drafts the message, you approve it, and she sends it by SMS, email, WhatsApp, or Messenger. See how Clara sends messages →
And that's just the favorites. Clara also sets up campaigns and autoflows, builds charts from your data, traces who changed what and when, reads your Voice AI call records, checks who has access to what, and looks up credits and invoices. If you can describe it, ask her.
🧠 Why Clara works
Most support chatbots match your question to pre-written answers. Clara is built directly into the Talkpush CRM, so she can look at how a feature actually behaves in your account and reason through your situation. That makes her:
Accurate — answers come from how the product actually works, not a static script.
Always within reach — the Clara widget lives on every screen in the CRM.
Context-aware — she keeps the thread of your conversation, including any ticket she's opened for you.
Personal — she recognizes you as the person in the conversation, so your own past actions are labeled "you."
Private — she only ever looks at your own company's data.
🔍 Your hiring data, one question away
Candidates, campaigns, autoflow logs, screening answers, messages, assessments, Voice AI call records, audit trails, even CVs. Clara reads them all and answers in plain language. Ask for a funnel, bar, line, or pie chart and she builds it on the spot. No report to configure, no export to wrangle.
Try asking:
"How many candidates applied to [Campaign] this month from LinkedIn or Facebook?"
"What is the failure rate of the WhatsApp invitation autoflow over the last 30 days?"
"Who moved candidate AP3920 from Screening to Rejected, and when?"
✍️ From answer to action
Clara doesn't just tell you what's going on. She can act on it. Add a candidate to a campaign, update profiles and labels, move or reject an application, assign a manager, or send an SMS, email, WhatsApp, or Messenger message. Do it all from the conversation, with a confirmation card before anything happens.
Try asking:
"Move AP1234 to the Interview folder."
"Send a WhatsApp message to AP5678: Hi {{candidate_first_name}}, your interview is scheduled for Monday."
🛠️ Build your hiring flow by chatting
Describe the campaign you want and Clara builds it with you: pipeline folders, round-robin routing, screening questions and flows, autoflows, and folder restrictions. You can even test your autoflow rules against real candidate records and see how many candidates match before going live.
Try asking:
"Which recruiters have access to the BPO Customer Representative campaign?"
"Which automated actions trigger when an applicant moves into the Phone Screen folder?"
💳 Credits, invoices, and product answers, on demand
Company owners can check live call and SMS credit balances, invoices, and credit transactions. For everything else, Clara knows the Talkpush product: where to find a setting, why an autoflow didn't trigger, why a message failed, what comes with each plan. Share a screenshot or a Talkpush link and she reads it. Found a bug? Ask her to file a ticket with the Talkpush team.
🔒 Note: Billing data is visible to company owners only.
Try asking:
"What's our current available balance for live calls?"
"Show me all paid invoices from last month."
🛡️ You stay in control
Nothing happens without you. Before Clara acts, she shows a confirmation card naming exactly who and what it affects. Say no, and she stands down.
One approval per action. Write actions are approved one by one.
Honest about gaps. When there isn't enough data for a confident answer, Clara says so and points you to human review.
Record limit. Clara can retrieve up to 150 records at a time. If your request matches more, she returns a sample.
💡 Tip: The more specific your question, the better the answer. Include the campaign name, application reference (like AP1234), candidate ID, or a date range, or attach a screenshot.
⚙️ Get started in three steps
Open the Clara Messenger widget on any screen in the CRM.
Ask in plain language. Include the campaign name, application reference, candidate ID, or a date range, or attach a screenshot, for the best answer.
If Clara is about to take an action, review the confirmation card, then approve or decline.
Describe an issue in your own words and Clara opens a tracked ticket for you. No forms.
Attach screenshots or files, or tap the mic to dictate.
Need a person? Ask, and Clara hands off to a Product Support agent with the full context.
Find every open and closed ticket and past conversation in the widget.
Q: Is Clara available 24/7? | Yes. Clara is available around the clock, while human agents follow regional support hours. |
Q: Why is Clara taking a while to respond? | For complex or technical questions, Clara works through a fuller explanation before replying, which can take longer than a simple lookup. If you need a faster answer, you can ask to speak to a human at any time. |
Q: Can I ask to speak to a human right away? | Yes. Ask, and Clara will route you to the next available Product Support agent. |
Q: Does Clara have access to my account data? | Clara can reference general account and ticket information to help answer your question, but she's scoped to your own company's data only — she can't see or check other companies' accounts, even if asked to. |
Q: Can I attach files or dictate instead of typing? | Yes — use the paperclip icon (or paste or drag a file in) to attach screenshots or documents. To dictate, tap the mic and speak — Clara transcribes your speech into the text box so you can review or edit it before sending. |
Q: What happens once my ticket is closed? | That conversation is closed for new messages. If the issue comes back or you have something new, start a fresh conversation with Clara. |
Q: Will I see Clara on every account? | Clara is rolling out company by company during this beta. If you don't see the widget yet, it means your account hasn't been enabled for it yet. |
Q: Clara is in beta — what does that mean for me? | Clara is still learning and improving. Most questions get a solid answer, but if something seems off, a Product Support agent is always just a message away. |
Q: Can Clara make changes in my account for me? | Yes. Clara can add candidates, update profiles, move applications, assign managers, and send messages. She can also set up campaigns, folders, routing, screening questions, and autoflows. She shows you a confirmation card first, and nothing happens until you approve. Write actions are approved one by one. |
Q: Who can see billing information through Clara? | Billing data — credit accounts, invoices, and credit transactions — is visible to company owners only. |
Q: Why did Clara return only some of my records? | Clara can retrieve up to 150 records at a time. If your question matches more, she returns a sample instead of the full list. Include the campaign name, application reference, or a date range to narrow your question. |
Have feedback on an answer Clara gave you? Let your PS agent know — it helps us keep improving.
