Q: Why is my report empty?
A: Check the company, the date range and the filters. A date range with no activity, a narrow filter, or filters that exclude archived campaigns or deleted applications can all return nothing. Select Clear filters (filter with a cross) to start again.
Q: Why did the date change when I typed it?
A: Ranges are limited to 6 months (3 months for Recruiter Productivity) and cannot be in the future. The date is adjusted and flashed in red.
Q: Why do two reports show different numbers?
A: They may count different things or use different dates. For example, Hiring counts hires by hire date, while Sourcing counts leads by the date they were added, and Communications uses UTC dates. The “?” on each number says exactly what it counts.
Q: I changed a filter and nothing happened.
A: Select Apply. The button turns dark when there is something to apply.
Q: Why is my hire rate low for recent weeks?
A: It counts leads hired so far. Recent leads are still in process, so the rate climbs as time passes.
Q: Can I switch to Spanish?
A: Yes. Use the EN / ES switch at the top right. The choice is remembered.
Q: I found an error or have a suggestion.
A: Use Feedback in the top bar. Tell us the report, the company and the filters you had set.
