The Recruitment Center helps you schedule candidate interviews more efficiently. You set how many interview slots you can handle per hour at a specific location, and candidates pick from the remaining slots. This lets you focus on the interviews themselves rather than tracking how many candidates are booked or who will show up.
For candidates, it means less waiting — they know their schedule in advance instead of waiting on-site for a slot.
📝 Use Cases:
You want to create a Recruitment Center that lets candidates schedule appointments for a specific day and time.
You want to link the Recruitment Center to your campaigns.
Create a New Recruitment Center
Go to Company Settings > Recruitment Centers.
At the bottom of the Recruitment Center list, click Add Recruitment Center.
Fill out the required details.
Click Submit.
The form includes these fields:
Recruitment Center Name — Most users name their Recruitment Centers after the job location (for example, CSR Manila or CSR Mexico City).
Custom Message — Optional. This message is included in the confirmation message sent once a candidate confirms their interview schedule.
Booking Window - Set the maximum number of days in advance that a candidate can book an appointment.
Auto-extend dates - If fewer than 5 slots are open, the system adds 2 days at a time, up to 5 times, giving candidates more slots but showing dates beyond your set window.
Booking Notice - Minimum time before the appointment start time it can be booked.
Notes — Visible only to users. Use this to leave notes for your colleagues, such as the opening hours set for this center.
Opening and Closing Time — Sets the window shown in the weekly slots you activate in the next step. For example, set 9 AM – 3 PM to open only those hours.
Allow Reschedule After No-Show — Controls whether candidates can reschedule after their appointment has passed. This option is checked by default.
Checked (default) — A candidate who missed their appointment can open the scheduler link and book a new time without recruiter involvement.
Unchecked — A candidate can no longer book once their appointment time has passed. When they open the link, they see the message "Rescheduling is no longer available. Your appointment time has already passed."
Leave the option checked if you want no-show candidates to re-engage on their own. Uncheck it if you want a recruiter to review each no-show before the candidate is given another slot.
Allocate Weekly Slots
Go to your Recruitment Centers list.
Click View on the Recruitment Center you want to update.
Enter the number of slots you want to open for a time window, or click the arrows to adjust it.
Click Save.
Edit the recruitment center
1. Go to your Recruitment Center list and select one then click Edit.
2. Edit the fields you need to update.
3. Click on Submit to save your changes.
Link a campaign to a recruitment center
1. On the Campaign list, select and go to the Campaign Settings.
2. On the Main Settings, choose the Recruitment Center to be linked to the selected campaign.
3. Then, click Save.
Share the recruitment scheduler link
1. On the chatbox, compose your message.
2. Next, insert the scheduler link token.
3. Click Send to deliver the message.
Candidate Experience
Upon clicking on the scheduler link, the candidate will be redirected to the screen where they can set up their appointment. As more candidates select their preferred time window, the slots get filled up dynamically. Once all the slots are full for a certain day/time window, future candidates will not be able to select that option, instead, the candidate will have to select the next available day/time window (thereby avoiding overbooking).
💡Pro-tip:
1. When allocating weekly slots, you can set the current week as the default week for the proceeding weeks to have the same slot allocation.
2. View the Appointment Details on the candidate profile.
Q: Will the candidates receive a reminder anytime after setting up an appointment? A: An automatic reminder will be sent to them a day before their scheduled interview, and another reminder at 8 AM of the schedule. This reminder is hardcoded and hence cannot be modified by the recruiters.
Q: What happens if a candidate who had scheduled an appointment is rejected? A: Once a candidate is moved to the rejected folder, all information about their interviews/meetings is removed from the profile. |
