Steps to take in order to connect multiple Facebook pages to a Talkpush account

Requirements:

  • On your facebook account you need business manager access to all the Facebook pages that you want to connect to the Talkpush account\
  • You Talkpush user account requires Owner level access permissions

Getting started

  • Navigate to the Facebook Settings tab in the company settings.
  • Here you can see the Facebook pages that the Talkpush account is currently subscribed to, in the below case it's Talkpush & Talkpush Brasil. From here you can also unsubscribe the pages. 
  • To connect another page, click on the login with Facebook button and the below window will appear. Click continue.

  • Now you'll see all the pages you have business manager access to, if they are not all selected, select all and then click Next. It's important to select all even if you only plan to link one of them.
  • Next you'll see all the available permissions, select all and click Done

  • You will see a confirmation page that you've linked the Talkpush Bot with Facebook, click OK.
  • Back in Talkpush you can now see all the pages that you have access to. Find the page that you want to subscribe and click Subscribe. This page is now directly subscribed and there's no need to save this action. This does not yet mean that the chatbot will appear on this page.

Connecting the chatbot

After completing the process of subscribing the Talkpush account to the Facebook Page(s) please contact your account manager/customer success manager or point of contact at Talkpush to connect your chatbot to the newly added Facebook page.

How to make campaigns appear on one or multiple Facebook Pages

This applies to all standard Stanley bots that pull the job openings dynamically from the CRM. For Custom Bots the job openings are inserted into the flow by the Conversational Design team.

Navigate to the sourcing settings of the campaign. In the Facebook Messenger section at the top you'll find the Facebook Pages selector, which by default will be empty i.e. the campaign is not appearing on the chatbot.

Click on the Select field and select the FB page that you want the campaign to appear on

Now you can also see the interview messenger link for this facebook page.

Now you can add another page or leave it at 1 page

Click save to save the settings and the campaign will now be listed on the Stanley bot

Campaign Visibility
If you would like the campaign to not appear on the Facebook Messenger chatbot, but still have the messenger interview link (e.g. https://m.me/....) still work to drive traffic to certain campaigns, you can do so by leaving the field “Facebook Pages” empty. 

The number of messenger links will appear in accordance to how many FB Pages are linked to your company. (i.e. if there are 10 FB Pages, a total of 10 Messenger links will appear as a default). 

The Facebook pages field will be left empty as a default, and the campaign will be hidden from the chatbot’s list of campaigns  -- until the you choose the FB page on which you want this campaign to appear on from the drop down list of integrated pages. 

Only once these Pages are chosen, and the button Save has been clicked will the campaign appear on the chatbot. 

After the “Save” button has been clicked you will see a green globe icon appear, signifying that the campaign is now visible on the linked Facebook Page(s). 

Note: for every new Page you list, you must click on the Save button which will appear as highlighted in dark green as a default by the system whenever it identifies that a new change has been made. 

Other considerations:

Inquiry campaigns: 

  • When the feature is released, all campaigns which have the “list as inquiry” toggle ON will be classified as Inquiry (if the type has not already been selected in Main Settings). Inquiry campaigns which have this setting not appear on the list of job campaigns  - but only on the list of inquiry campaigns when the bot displays them in the related flow (i.e. Speak to a Human) as long as the FB Page is associated to it 
  • Inquiry campaigns will be hidden from chatbot if the campaign type is classified as Inquiry and there is NO FB Page association
  • Inquiry campaigns will be public on chatbot list of campaigns as long as the campaign type is classified as Inquiry and there is at least 1 FB Page association
  • Going forward, we will no longer be using the Inquiry toggle in Sourcing as a valid setting; it is mandatory for all inquiry campaigns to have the relevant campaign type selected so the system knows how to differentiate the two behaviors (Job application vs. Non-Job application) 

Recognizing duplicates:

  • When a candidate applies to the same campaign via two facebook pages, he/she will be recognized as a duplicate profile

Facebook Jobs:

  • If Facebook Jobs is enabled on a campaign and there are multiple Facebook Pages linked to that campaign the campaign will be submitted to Facebook Jobs for each Facebook Page

When subscribing new pages 

  • It's important to select all companies in the process of Logging in with Facebook.

When using Messenger Tokens

  • When you use messenger tokens for companies where multiple FB pages are configured, the message will display the link to the FB page which was first configured on the campaign.

Non-Messenger sourced candidates: 

  • For candidates who are added from another source or manually, the default system we have in place is to send them an invitation email with messenger link isn't going to work. This is because the campaign isn't turned on for the chatbot and is not linked to any Facebook page yet. 
  • If no Facebook page has been linked to that campaign, we'll use the company’s active Facebook page, if they only have one, and if they have multiple we'll use the first active Facebook page that set up on the account.
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