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Automated Candidate Re-engagement Calls with Voice-AI

Simplifying Re-engagement Through AI-Driven Conversations using Autoflow

Carolina Navarro avatar
Written by Carolina Navarro
Updated this week

AI, Autoflow, and Voice-AI: A Powerful Combination for Recruitment Success. Imagine a recruitment process that’s efficient, tailored, and engaging for both your team and candidates. That’s what you get when you combine Voice-AI, our AI-powered voice recruiter, with Autoflow, our in-house automation tool. Autoflow lets you set up automatic rules and conditions to trigger actions throughout your recruitment flow, and when paired with Voice-AI, it unlocks countless opportunities.

3 Benefits of Re-engaging Candidates with Voice-AI

  • A Personal Touch That Feels Genuine
    Reaching out with a call after a candidate has disengaged can feel thoughtful and personal—especially when Voice-AI provides a conversation that feels natural and human-like. With customizable personalities and voices, Voice-AI ensures that candidates feel valued, increasing the likelihood they’ll re-engage with the process

  • Immediate Understanding of Candidate Interest
    During the call, Voice-AI gathers key insights into the candidate's level of interest. This information is stored as a Candidate Attribute, which can trigger an Autoflow to seamlessly guide the candidate to the next step in the recruitment process.

  • Efficient Handling of Declined Calls
    If a candidate is uninterested or declines the call, Voice-AI records this information as well. Using Autoflow, these responses can update the Candidate Profile to automatically reject the candidate or move them to a different folder for follow-up or archiving.

Trial: If you're interested in trying Voice-AI, reach out to your Account Manager to get started.


In this article, we’ll explore several Autoflow configuration ideas specifically tailored for re-engagement campaigns. To edit and configure Autoflow and Candidate Attributes, you'll need Owner Access.

Re-Engaging Unresponsive Leads

In this scenario, Voice-AI steps in to re-engage candidates who have been inactive. When leads have been unresponsive for three weeks, they are moved to the 'No Response' Folder, where Autoflow will automatically take action. Once the candidates are moved to this folder, Autoflow waits two hours before triggering Voice-AI to place a call to the candidate.

By reaching out at the right time, Voice-AI ensures that no lead is overlooked, providing an opportunity to re-establish contact and keep the recruitment process moving forward.

Once the call is completed, there are five possible call statuses.

Each status can be configured as a Candidate Attribute to determine the next step in the recruitment process. To set this up, navigate to Leads Tab > Candidate Attributes in your Talkpush account.


And then, create the Candidate Attributes.

The purpose of mapping the call status is to automate the next steps based on the candidate's response. For instance, if a candidate declines the call, is sent to voicemail, doesn’t complete the call, or doesn’t pick up, you can configure Autoflow to schedule another call attempt. This ensures no candidate is left behind and maximizes the chances of re-engagement.

You can choose how and when the call will be triggered. Either set the call to be initiated immediately once the Autoflow triggers are met, or send the candidate a message first, allowing them to schedule the call at a more convenient time. This flexibility ensures that each interaction is aligned with the candidate's availability, enhancing the overall experience.

If the second attempt to reach the candidate fails, you can disposition them to a different folder, such as the Rejected Folder or another folder specifically for categorizing unresponsive or disengaged candidates.

By using Voice-AI , you maintain full control over your pool of inactive leads, ensuring that every candidate receives the attention they deserve at the right time. No longer will you wonder about untapped potential in a pool of cold leads. With Voice-AI, you can rest assured that even disengaged candidates have been contacted in a personal and efficient way using AI, ensuring no talent goes to waste.

Effective Candidate Re-Engagement

Imagine a scenario where the candidate re-engages with the process, and you want to move them to a pre-screening interview using Voice-AI. It’s simple—just use a Candidate Attribute generated during the initial re-engagement call as a trigger for the next interview.

During the pre-screening interview, Voice-AI will collect key data points based on your preferences. One such attribute could be "Candidate Interest." If Voice-AI identifies that the candidate is eager to move forward, this Candidate Attribute will be populated, serving as the trigger for the next step in the process through Autoflow.

To implement this, you’ll first configure an Autoflow to automatically move the candidate to the ‘Initial Interview’ folder once ‘Yes’ is identified as the response under ‘Candidate Interest.’ This ensures the candidate is seamlessly advanced to the next stage, keeping the process efficient and personalized.

Afterward, if you’d like Voice-AI to handle the next step, you can set up another Autoflow to make it happen. In this scenario, the triggers would be that the candidate is in the ‘Initial Interview’ folder and has been marked as ‘Voice-AIProcessed’—indicating they’ve already had an interaction with Voice-AI. Once these triggers are met, Voice-AI will be configured to reach out to the candidate to confirm if they’re ready to start their interview.

What’s even better is that Voice-AI offers a variety of AI recruiters, each tailored for different styles and approaches. For instance, in this context, we’ve chosen Sarah—an AI recruiter known for her confident yet approachable demeanor. Sarah is designed to create a consistent and fair environment, helping candidates feel comfortable and giving them the opportunity to thrive during interviews.


This flexibility allows you to choose from a range of AI recruiters, ensuring a consistent and tailored Candidate Experience—arguably the most important aspect of Voice-AI.

If you want to learn more about Voice-AI? Click here. And if you're feeling inspired by this article, discover 5 recruitment automation strategies leveraging Voice-AI's capabilities here.


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