Voice AI interviews are powered by autonomous AI agents that conduct structured interviews by phone. Each agent has its own personality, voice, and name, and follows the interview script you configure. This article explains how to create, manage, and reuse Voice AI Interview Agents across your campaigns.
Creating a New Agent
To create a new Voice AI Agent, go to Company Settings and open the Voice AI section. Click New Agent to start the setup.
You'll be asked to configure the following:
Agent Name: The name your agent will use when introducing itself to candidates.
Language & Voice: Select the language and voice style for the agent. Available voices vary by language.
Introduction Message: What the agent says at the start of the call. You can use tokens like
<%=@campaign_title%>and<%=@candidate_first_name%>to personalize the greeting.Closing Message: What the agent says when ending the call.
Once saved, the agent will appear in your agents list and can be assigned to campaigns.
Assigning an Agent to a Campaign
Each Voice AI campaign requires one agent to be designated as the interviewer. To assign one:
Go to the campaign's Voice AI Settings.
Under Agent, select the agent you want to use from the dropdown.
Save your changes.
The selected agent will conduct all interviews for that campaign.
Reusing Agents Across Campaigns
Agents are created at the company level, which means the same agent can be used across multiple campaigns. This is useful when:
You want a consistent interviewer voice and identity across roles
You're running multiple campaigns with similar interview structures
You want to A/B test different agents across campaigns
Simply select the same agent when configuring different campaigns.
Editing and Managing Agents
To edit an existing agent, go to Company Settings > Voice AI and click on the agent you want to modify. You can update the name, voice, language, introduction, and closing message at any time.
Changes to an agent will apply to all campaigns using that agent going forward. Completed interviews are not affected.
