Easily initiate real-time phone conversations with candidates directly from their profiles or receive calls in the Talkpush interface. Simply contact your Account Manager to get started, and once you have a working phone line, you can start making and receiving calls.
Here's Perry from the Product Support team for a video walk-through.
Calling Candidates - Outbound Live Calls
To start a call, click on "call the candidate" in the actions drop down menu Call button in the top right corner of the candidate profile:
Easily end a call by clicking the central red button. Stay in control during the conversation with the mute button, located on the right, allowing you to mute and unmute yourself as needed.
If you're interested in this feature, you can check our telecommunication rates by clicking down below.
How to receive calls (Inbound Live Calls)
You may receive calls from your candidates on the main phone line set up for your company. To receive calls, recruiters must set their phone numbers in their Account settings.
Once the phone number is set up, you can start receiving calls by clicking the phone icon in the top right of your screen and clicking “Set as Available.”
Incoming calls are seamlessly directed to available agents using a round-robin assignment system. The agent with the longest idle time will receive the next call. If an agent declines the call, it will automatically be redirected to the next agent. If the agent takes more than 40 seconds to answer, the call will also be redirected to the next available agent.
How to record your conversation
If you use the left-hand Record button, a copy of the full call will be available to listen to at any time and will show up in the message box.
Remember: you should notify candidates before recording them to comply with most privacy laws worldwide.
Call Activity
Access your Call Activity by searching for this option in the Leads tab dropdown menu.
Effortlessly track all call activity with the Call Activity list, which displays outgoing and incoming calls, including missed and failed calls, along with key information such as Caller and Called numbers, associated Campaign, assigned Recruiter, call date, total Talk Time, and total Wait time.
Call Logs
The chat history logs will show a call as “picked up” whenever the candidate answers the call or when the call is redirected to the candidate's voicemail.
If the call is rejected or never goes to voice mail, it will show as “not picked up.”
🤔 Do you have any questions? We want to help! 💚
You can chat with our Support team by clicking on the intercom button on the lower section of your Talkpush screen. We're one click away.
