Chatting and sharing files with candidates is a crucial aspect of the recruitment process. It helps to establish clear communication and create a better candidate experience.
With Talkpush's chat feature, you can engage with candidates quickly and easily. You can initiate a chat with a candidate from the candidate's profile page, and the candidate can respond directly from their mobile device or computer.
Chat and Activity History
This screen shows the entire interaction and history with the candidate.
Messages in the chat history can either be inbound or outbound. The grey messages are responses sent by the leads. It can either be Text, Audio, or Video messages. Under the message, you may see the channel it came from (‘f’ here indicates Facebook) and the time it was sent.
The green messages are from the recruiter’s end. This can be a response from the chatbot (indicated by the robot image) or straight from the recruiter (indicated by a human avatar or the user’s saved photo)
Activities performed on the candidate are also recorded in the chat history (e.g. Movement history, Adding Labels, Editing info, etc.)
Sending Messages and Attachments
On the Chatbox you can freely type any message you want to send candidates. You can even include emojis!
To attach a file just click on Attach Files and select the file you want to upload.
To send messages faster, you can also make use of Tokens. With Tokens, you will not need to manually personalize each and every message. Ex: <%= @candidate_name %> will automatically be replaced with the candidates' first name (for every candidate the message is sent to).
By clicking the small arrow icon, a menu will pop up with the existing list of Quick Replies. Quick Replies are message templates that you can set up to send messages quickly to candidates.
You can also send messages to more than one candidate at a time through the Send Message feature on Bulk Action.
Lastly, select which channel you would like to send the message to, SMS, Facebook, Email, or WhatsApp.
Pro Tip: Always choose the right channel when sending a message.
Not all messaging channels are turned on for all companies. For example, you choose to send it via SMS, but you do not have an SMS line available. The system will still try to send the message but it will lead to a message-sending failure.
So, suppose you are sending messages in bulk. In that case, we recommend choosing the BEST AVAILABLE option as the message channel, and the system will automatically select the last channel used to communicate with the candidate.
💡 Please note that the exact same message can't be sent to candidates twice in a row. If you attempt to do this you will get a Duplicate Message reminder.
This is to prevent duplicate messages from being sent accidentally. If you need to resend a message, you can try editing it slightly before sending it.
Please note that if you ever get an error 2022 when messaging via Facebook, your Facebook Page may be restricted. Check your Page's settings to verify you have no pending actions there.
🤔 Do you have any questions? We want to help! 💚
You can chat with our Product Support team by clicking on the intercom button on the lower section of your Talkpush screen. We're one click away.