Errors happen; we don't like them, and neither do you. So let's work together to solve them as fast as we can. 💪🏽 Your part in this joint work is to generate for us (your support team) a HAR File which we will use to analyze and troubleshoot the error.
What is a HAR File?
HAR stands for HTTP Archive; with it, you can create a recording file that tracks network request movements while performing an action in a web platform. In simple words, a recording of everything that went right and wrong while you were working in your software.
So, if you run into an issue while using Talkpush, create a HAR file and submit it to the Support Team. With it, we'll identify the performance issues that are affecting your workflow and provide a solution.
Use Chrome as your web browser to get the best navigation experience with Talkpush.
Steps to generate a HAR File
Go to the Talkpush window where the error is occurring.
Click the (⋮) menu on the right upper corner of your Chrome window.
Go to More Tools > Developer Tools.
Find and click the option Network from the Developer Tools Panel
Click on the record button 🔴 (red means recording).
Activate the Preserve Log box ✅.
Click on the 🚫 button to delete historical data.
Reproduce the issue until the error is recorded.
To save the file right click under any name in the rows and click on Save all as HAR with content.
It's that easy! Once you have your file ready, send it to us, and we'll make sure the engineering team receives and analyses it for prompt resolutions.
🚨 Generate a HAR File when experiencing:
Issues with Bulk Actions
📽 Here's a video from CSM Majo, guiding us through a HAR File retrievement.
🤔 Do you have any questions? We want to help! 💚
You can chat with our Product Support team by clicking on the intercom button on the lower section of your Talkpush screen. We're one click away.