The Unassigned Campaign serves as a holding for candidates who engage with the chatbot but do not apply to a specific campaign or submit a query within 10 minutes of the conversation. This article provides insights into the Unassigned Campaign and its functionalities.
The Unassigned Campaigns can be seen in:
The Campaign List
or
As a filter in the Leads tab
Candidate Handling
Candidates from Unassigned Campaigns can be transferred manually to any active campaigns without changing their Application ID.
Candidates engaging with the chatbot again and selecting a specific campaign will be moved to that campaign.
For Facebook Unassigned Campaigns, a new Application ID is generated upon selecting a campaign, while for WhatsApp, a duplicate application is created within the Unassigned Campaign.
Types of Unassigned Campaigns
Facebook:
Automatically created when a Facebook page is linked to a campaign.
Multiple Facebook pages integrated into the system will each have their Unassigned Campaign.
Unassigned Campaigns for Facebook lack Campaign Settings and cannot be archived or edited. However, they are accessible to all users by default.
Note: If a Facebook page is disconnected and restored, duplicate Unassigned Campaigns may be created. Users can request to combine these duplicates via Intercom.
WhatsApp:
Unlike Facebook, there is only one Unassigned Campaign for WhatsApp, which is manually created.
Campaign Settings are accessible, allowing actions such as changing the campaign's name.
Users need to request assistance from their Account Manager to create a WhatsApp Unassigned Campaign.
Pro-tip:
You can start a conversation with the candidates while still in the Unassigned Campaign and see if they are still interested in continuing their application.
Candidates in Unassigned Campaigns are considered inactive and can complete applications without being tagged as duplicates.
Candidates typically have a FALSE value in their CRM Initiated Candidate Attribute, indicating that they have not yet reached the campaign questions.
