Candidates' expectations in job interviews have skyrocketed; quick results are the new black. Long interview processes are no longer an option in today's competitive market; that's why we're thrilled to launch TalkScore, an automated English proficiency scoring solution powered by Talkpush that will revolutionize how you evaluate your candidates' English proficiency.

Traditional English proficiency assessments have put millions of candidates through tedious, time-consuming application processes only to see if they can speak English, negatively impacting their candidate experience and leading to high dropout rates. Talkpush customers who hire for roles that require a specific level of English may use TalkScore to improve the experience of their candidates and reduce dropout rates; this is perfect for positions such as CSRs, sales, voice agents, etc.

TalkScore reduces the time it takes to determine a candidate's English level from half an hour (Traditional Assessments) to 2-5 minutes; the best part is that they can do it straight from Talkpush's Landing Page or their preferred comms channel without extra steps.

Watch Russell from Talkpush introduce TalkScore!

How TalkScore Works

When candidates answer an open-ended audio or video question, TalkScore uses the CEFR English Level Scoring System to determine their English level. In a candidate's response, the feature analyzes four English parameters:

  • Fluency: Responsible for evaluating the rhythm and phrasing of speaking rate and pausing of the user’s speech

  • Grammar: Responsible for evaluating the grammatical range and accuracy in the user’s response, including phrase and clause complexity

  • Pronunciation: Evaluates the intelligibility and accuracy of each sentence, word, syllable, and phoneme

  • Vocabulary: Responsible for evaluating the lexical range, diversity, sophistication, and precision

Each parameter is graded internally on a scale from 0 to 9, and then averaged to provide a final combined score.

Internal Grading

TalkScore

Evaluation

-

A0

Needs Attention*

4.0 - 4.4

A1

Beginner

4.5 - 4.9

A1+

5.0 - 5.4

A2

Elementary

5.5 - 5.9

A2+

6.0 - 6.4

B1

Intermediate

6.5 - 6.9

B1+

7.0 - 7.4

B2

Upper-Intermediate

7.5 - 7.9

B2+

8.0 - 8.4

C1

Advanced

8.5 - 9.0

C2

Proficient

*Note: A0 - Needs Attention:
If the TalkScore result is A0 (aka “warning” or Unable to recognize answer), you should check the reasons behind this score, the possibilities are:

  • The answer is not relevant to the question.

  • The audio is unrecognizable.

  • The speech is unrecognizable.

💡A0 is only given at the answer level. Although this affects the AVERAGE score found on the profile, this does not mean that once an application has A0 at one answer, the AVERAGE score should be A0 as well.

We recommend capturing at least 2 minutes of audio or video responses; you can typically achieve this with three TalkScore questions. Please note each response must be at least 30 seconds long for TalkScore to be able to analyze the audio.


TalkScore's Value Proposition

We intend to quickly identify qualified leads in the front of the recruitment funnel. It won't necessarily replace Language Assessment Providers, but it will offer a more efficient approach to prescreening candidates while presenting an innovative solution to traditional phone screening techniques. TalkScore is an excellent solution to positively impact the size of your talent pool, particularly in non-US markets where Talkpush's compatibility with WhatsApp and Facebook Messenger is a strong added benefit.

Why is TalkScore different from other assessment vendors?

  • Open-ended, non-scripted questions that seem more like a conversation than a test.

  • Customers choose the number of questions they want to ask, and in only a few minutes of audio or video, they get an accurate idea of who is a fluent English speaker.

  • The integration of WhatsApp and Facebook Messenger with Talkpush allows an increase in the response rate, reduces the average response time, and bypasses any browser audio issues.

TalkScore Does it Faster

⚙️ How to Configure it

After you've acquired the solution, TalkScore will be ready to use in Talkpush.

  1. Go to Campaign Settings > Questions > Create / Edit Question

  2. Select the Audio or Video question type

  3. Check TalkScore's checkbox

⚠️ Please note!

TalkScore will not score responses with lengths under 30 seconds. This is to ensure the analysis is reliable. Any response under 30 seconds will show the message Insufficient Audio Length.

TalkScore is only available for English Language Scoring at the moment. For assessments in other languages, here are two options to consider:

  • Asynchronous Interviewing: Collect audio/video responses in a foreign language and send them for review to a language expert. Use our Share Profile feature for great results.

  • Automated Assessment: Integrate with one of our Language Assessment partners, such as Emmersion, where test results can be delivered directly to Talkpush and recorded as Candidate Attributes to automate the next step of the hiring process.


🤔 Do you have any questions? We want to help! 💚

You can chat with our Support team by clicking on the intercom button on the lower section of your Talkpush screen. We're one click away.

Need more help? 📖


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