The Unassigned Campaign contains all the candidates who began a conversation with the chatbot but did not apply to a specific campaign or submit a query within 10 minutes of the conversation.
The Unassigned Campaigns can be seen in the Campaign List and it can also be used as a filter in the Leads tab.
Types of Unassigned Campaign
This is automatically created once a Facebook page is linked to a campaign.
If there are multiple Facebook pages integrated to the sytem each Facebook page will have its own Unassigned Campaign.
Unlike usual campaigns, the Unassigned Campaigns for Facebook do not have Campaign Settings. This can’t be archived or edited. However, these campaigns are accessible by default to all users.
Note: A new Unassigned Campaign will be created if Facebook page gets disconnected. If it is restored, you will find two Unassigned Campaigns for the same page. You can request to combine these by sending a request on the Intercom.
Unlike Facebook, there is only one Unassigned Campaign for WhatsApp and this is manually created. The Campaign Settings are also accessible just like a usual campaign wherein you can do certain actions such as changing the campaign’s name.
Ask your Account Manager to help you create a WhatsApp Unassigned Campaign.
Note:
Candidates from the Unassigned Campaigns can be transferred to any active campaigns. If they are transferred manually the Application ID would not change.
Moreover, a candidates will be moved to an active campaign when they initiate a chatbot conversation again and selects a specific campaign. For Facebook Unassigned and new application ID will be generated on the selected campaign. In contrast, for WhatsApp’s Unassigned Campaign the candidate's profile remains inside and the system will create a duplicate application instead.
Pro-tip:
You can start a conversation with the candidates while still in the Unassigned Campaign and see if they are still interested to continue their application.
Candidates inside the Unassigned Campaigns are considered inactive hence, candidates can complete an application without being tagged as duplicates.
Also, candidates usually have a FALSE value in their Crm Initiated Candidate Attribute to indicate that these candidates have not reached the campaign questions yet.
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